Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
US Payments turns technology shifts into scalable, controlled treasury solutions for clients across segments and industries. This role sits within the Global Digital Disbursements (GDD) Product team supporting payments across Zelle, PayPal, Venmo, and other digital payment products. We are looking for a highly self-motivated analyst who thrives on building and growing new products, establishing durable routines, performing detailed analysis, and is energized by operating in a regulated, high-growth payments environment.
Responsibilities include:
- Own competitive intelligence and market monitoring across digital digital payments, B2C payments, and adjacent payment ecosystems, leveraging internal and external data sources.
- Produce executive-ready insights, analyses, and visualizations that inform product decisions, competitive positioning, and growth opportunities.
- Build business cases, financial models, and quantitative analyses to support product strategy, roadmap prioritization, and investment decisions.
- Gather and synthesize Voice of Client and stakeholder feedback, connecting customer needs with product performance, operational metrics, and risk considerations.
- Develop recurring portfolio reporting and KPI frameworks that provide transparency into adoption, performance, financial results, and strategic initiatives.
- Support annual planning, executive presentations, management reporting, and ad hoc analyses with clear, data-driven recommendations.
PRODUCT AND OPERATIONAL PLANNING AND ANALYSIS:
- Support requirements and controls documentation by translating business needs, data findings, and risk considerations into clear problem statements, acceptance criteria, and operational readiness artifacts.
- Work day-to-day with Product, Operations, Technology, Digital Channels, Sales, and Risk partners to drive alignment, unblock dependencies, and ensure decisions are well-documented and audit-ready.
- Build and evolve performance dashboards and deep-dive analyses (adoption, client behavior, unit economics, operational KPIs), including anomaly/variance analysis and clear narratives on drivers.
- Develop, enhance, and run risk routines (metric definitions, data sourcing, controls, reporting, issue tracking) to monitor exposure, limits, exceptions, and emerging trends; escalate with clear, evidence-based recommendations.
• Maintain internal and client-facing materials that explain product performance, operating model, and risk controls in a clear and accurate way.
• Develop, enhance and maintain both internal and client-facing marketing collateral
RISK AND CONTROL MINDSET: You naturally look for what could break, where controls are needed, and how to measure and monitor risk over time—especially in fast-moving, time-sensitive environments.
Required Skills:
- Strong communication skills - verbal and written.
- Ability to self-manage: define the problem, build a plan, and deliver high-quality outputs with minimal oversight.
• Ability to juggle multiple workstreams, prioritize and communicate concerns early.
- Ability to multitask and prioritize work responsibilities
- Attention to detail and rigorous focus on accuracy, reconciliation, and consistency across deliverables.
• Strong project hygiene: version control, documentation, and repeatable routines that scale.
- Advanced organizational skills
- Advanced Excel and PowerPoint skills (data modeling).
• Ability to coordinate across functions and regions and drive work to closure through partners.
• Comfort operating in a fast-paced environment where priorities often shift and time-sensitive initiatives are brought in — without sacrificing rigor, controls, or quality.
• Intellectual curiosity.
- Bachelor's degree required.
Desired Skills:
- Some experience with treasury payments products
- Experience of working in a large, global financial institution
- Some experience with analyzing and reporting business financials
- Experience with BI tools (e.g., Tableau) and building repeatable reporting is a plus.
• Comfort using AI tools to accelerate research, summarization, and first-pass analysis—paired with strong judgment and validation.
Experience creating dashboards/reports in Tableau is a plus, but not required
- Experience developing and analyzing business performance and financials (KPIs, revenue/cost drivers, variance analysis, forecasting).
- Treasury and payments products experience (or strong interest in payment rails, settlement, fraud/operational risk) preferred.
Skills:
- Analytical Thinking
- Critical Thinking
- Product Design and Development
- Product Management
- Written Communications
- Oral Communications
- Presentation Skills
- Project Management
- Strategy Planning and Development
- Agile Practices
- Business Analytics
- Market Analysis
- Process Management
- Research Analysis
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$95,000.00 - $105,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- Bachelor's degree
- Strong verbal and written communication skills
- Ability to self-manage, define problems, create plans, and deliver quality work with minimal oversight
- Ability to manage multiple workstreams, prioritize responsibilities, and communicate concerns early
- Strong attention to detail and accuracy in reconciliation and deliverables
- Strong documentation, version control, and repeatable process skills
- Advanced organizational skills
- Advanced Excel and PowerPoint skills, including data modeling
- Ability to coordinate across functions and regions and drive work to completion
- Ability to work effectively in a fast-paced, shifting-priority environment
- Intellectual curiosity
- Experience with treasury payments products
- Experience working in a large, global financial institution
- Experience analyzing and reporting business financials
- Experience with business intelligence tools such as Tableau
- Experience developing and analyzing business performance and financial metrics, including KPIs, revenue and cost drivers, variance analysis, and forecasting
- Treasury and payments product experience or strong interest in payment rails, settlement, and fraud or operational risk
- Comfort using AI tools for research, summarization, and initial analysis with appropriate validation
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
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Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
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Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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