Position Title: Treasury Management Support Specialist
This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.
Reports To: Treasury Management Operations Manager
General Purpose: The Treasury Management Support Specialist is responsible for the overall day-to-day operational functions of the Treasury Management Department.
Responsibilities:
- Set-up and maintain Cash Management Online Banking, ACH, Wires, Positive Pay, Remote Deposit Capture, etc.
- Provide direct customer support responding to general and technical inquiries via phone or email related to treasury management services/systems and commercial deposit account inquiries.
- Monitor the daily operational activities of the Cash Management/Treasury Management Department.
- Maintains diligent awareness of risks including ACH rules, payments risk, as well as user authentication best practices for online banking services.
- Provide product and operational training and guidance to branch and commercial sales teams.
- Troubleshoot technical and operational issues.
- Assist with all Treasury Management documentation.
- Supports the Treasury Management implementation process, working collaboratively to ensure product/service implementation and client training is completed timely and to the clients' satisfaction.
- Perform other duties as assigned.
Education/Experience
- Associate’s Degree in Business, Finance or related field or two years similar or related work experience.
- Prior experience implementing Treasury Management products and services is preferred.
Skills
- Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.
- Strong organizational, time management and problem-solving skills.
- Proficiency in Microsoft Office software and other analysis tools.
- Proficient in electronic banking products / services / devices.
- Strong attention to detail.
- Positive and enthusiastic attitude.
Isabella Bank is an AA/EEO employer.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
Isabella Bank Corporation is a financial services holding company offering a wide array of financial products and services in mid-Michigan. Its banking subsidiary, Isabella Bank, offers banking services through 31 locations, 24-hour banking services locally and nationally through shared automatic teller machines, online banking, and direct deposits to businesses, institutions, and individuals. Lending services offered include commercial real estate loans and lines of credit, agricultural loans, residential real estate loans, consumer loans, and credit cards. Deposit services include interest and noninterest bearing checking accounts, savings accounts, money market accounts, and certificates of deposit. Other related financial products include trust services, safe deposit box rentals, credit life insurance, and brokerage products through Raymond James Financial Services. Active competition, principally from other commercial banks, savings banks and credit unions, exists in all of the Bank’s principal markets. The Corporation’s results of operations can be significantly affected by changes in interest rates or changes in the local economic environment.
