The Role
Supports treasury management operations through client service, sales support, account implementation, documentation, reporting, exception processing, and client training. Sets up commercial deposit accounts, prepares agreements and reports, resolves client inquiries, maintains compliance with policies, and helps retain and develop client relationships.
Summary Generated by Built In
Description
TITLE: Treasury Management Specialist
DEPARTMENT: Treasury Management
JOB SUMMARY:
The Treasury Management Specialist is responsible for supporting the Treasury Management team by performing a variety of support functions with highest level of client service. This position will prepare monthly reports and other various documentation to meet the needs of the TM team and clients.
ESSENTIAL FUNCTIONS:
- Provide prompt, courteous and excellent service to both internal and external clients on a consistent basis.
- Assist team members and clients with various inquiries and provide solutions; advise and resolve escalated issues.
- Assist with sales support and client retention, including meeting clients on site.
- Build relationships with clients and apply knowledge to make recommendations.
- Review implementation checklists and ensure documents are complete and accurate according to policy and procedures.
- Prepare agreements and documentation accurately for new TM client implementation.
- Set up new deposit accounts for commercial clients. This will include preparing signature cards, ordering checks, deposit tickets and deposit stamps.
- Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in the position.
- Prepare and maintain various documents and reports; sort and file the documentation accordingly.
- Train clients in treasury management solutions.
- Communicate effectively with clients and team members.
- Process daily exception reports and contact clients for resolution as needed.
- Comply with all company or regulatory policies, procedures and requirements applicable to this position.
- Foster and preserve a culture of inclusion.
- Additional duties and responsibilities may be required to support the company’s mission, vision and values.
QUALIFICATIONS:
- High school diploma or GED. Associate or bachelor's degree preferred.
- Two years’ experience in sales support or customer service.
- Previous banking or financial services experience preferred.
- Ability to work with Microsoft office products including Word, Excel, PowerPoint.
- Strong verbal, written and interpersonal communication skills
WORKING CONDITIONS:
- Duties are performed in a professional office environment.
QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.
It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.
Skills Required
- High school diploma or GED
- Two years of experience in sales support or customer service
- Ability to use Microsoft Office products, including Word, Excel, and PowerPoint
- Strong verbal, written, and interpersonal communication skills
- Associate or bachelor's degree
- Previous banking or financial services experience
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The Company
What We Do
Cedar Rapids Bank & Trust is a community-focused financial institution headquartered in Cedar Rapids, Iowa. The bank provides comprehensive full-service commercial and consumer banking, along with trust and asset management services. Serving the needs of Linn and Black Hawk County, the institution is built on relationships and integrity to support its local clients.
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