Position Title: Team Travel Lead
Department: Operations
Reports To: Operations Team Manager
Senior Leadership Team Leader: SVP, Operations
Location: Virtual
FLSA Status: Non-Exempt
Supervisory Responsibilities: None
Position Summary
The Team Travel Lead is a leader in training who supports their manager with day-to-day leadership
responsibilities. This individual leads by example and consistently meets established goals. The natural
progression for this role is to grow into, and become eligible to apply for, a leadership position.
Essential Functions
• Build and maintain strong, productive relationships with the client
• Build and maintain strong, productive relationships with relevant travel suppliers
• Research and resolve en-route traveler service concerns as quickly as possible
• Consistently deliver excellent customer service
• Use strong time management skills to organize and process workload efficiently during
designated shift times
• Demonstrate a professional demeanor when interacting with department personnel and clients
• Partner with the manager to ensure the team meets its service level agreements (SLAs)
• Serve as a positive role model for the entire team
• Meet regularly with the manager to review overall operational progress and established goals
• Perform other duties as assigned
Competencies and Position Requirements
• Participate fully as a team member, assisting as needed with all functions related to servicing
customers
• Research and provide solutions to travel-related problems experienced by clients
• Stay fully informed of airline rules and regulations, domestic tariffs, and other industry
requirements, and apply this information accurately when making travel arrangements
• Stay informed of all U.S. federal travel regulations and requirements pertaining to U.S.
government contractors, including the FAR and Fly America Act.
If you need an accommodation, please reach out to the People Operations Department.
Skills Required
- Strong customer service and relationship-building skills with clients and travel suppliers
- Ability to research and resolve travel-related customer problems
- Knowledge of airline rules, domestic tariffs, and travel industry requirements
- Knowledge of U.S. federal travel regulations for government contractors, including FAR and the Fly America Act
- Strong time management and workload organization skills
- Professional demeanor when interacting with clients and department personnel
- Ability to meet service level agreements and established performance goals
- Ability to work effectively as a team member and support customer service functions
What We Do
World Travel, Inc. is a global corporate travel management company focused on mid-market and multinational organizations. It helps clients manage travel programs, improve governance over employees’ travel choices, and gain transparency into travel spend. Its services include agent booking, analytics, and travel-program components matched to each company’s culture. The company aims to simplify travel and provide service and solutions for global travel and meetings management.
