Travel Specialist (Bilingual English & French)

Build a Career That Matters with One of the World’s Most Respected Employers!

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Tablet is how you book the world’s most exciting hotels — places where you get a memorable experience, not just a room for the night. For over 20 years we've scoured the earth to find hotels that stand out for their style, service, and personality — regardless of price.  In fact, our painstaking curation led to Michelin making us the official hotel selection of their legendary MICHELIN Guide. The MICHELIN Guide has always been a benchmark in gastronomy. Now it’s setting the same standard for hotels.

Our mission is to open doors to places people will love that they might not have found on their own, extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union.

Headquartered in New York City, we operate in eight languages, bringing the top 1% of hotels in over a hundred different countries around the world to our discerning clientele via our website and app. And if you really want to take it to the next level, our Plus membership program provides VIP upgrades and amenities at hundreds of our properties.

Travel Specialist (Bilingual English & French)

The Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company our Travel Specialists’ mission is to create a customer experience so incredible it defines the brand.

Travel Specialists convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit, and are able to predict and get ahead of conflicts.

As a Travel Specialist you’ll assist our clients across the Tablet Hotels and MICHELIN Hotel brands via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. You’ll also be an ambassador of our Tablet Plus program. Additionally, up to 25% of the role will be dedicated toward restaurant inquiries for the MICHELIN Guide.

Maintaining an incredible customer experience requires timely and concise communication between clients and hotel partners with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients’ needs are satisfied quickly and simply.

Requirements:

• Superb oral and written communication in English and French

• Customer-facing experience in travel, hospitality, or related luxury industries

• Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms

• Experience communicating over chat platforms like Slack in tandem with email and phone

Travel Specialists are asked to work at least two paid holidays per calendar year. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. 

This is a hybrid role requiring one day per week in our New York City office. The starting schedule for this role is Thursday - Monday 1pm - 10pm ET.

$78k Annual Salary

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at [email protected].

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!