Travel & Expense Program Administrator

JOB DESCRIPTION SUMMARY:

The Travel & Expense Program Administrator supports the day-to-day administration of the Company’s travel and expense programs, including the U.S.-based Corporate Credit Card and Purchasing Card programs, and provides administrative support for the Company’s T&E solution, SAP Concur. Working within established policies, processes, and controls, the role coordinates cardholder and user support, resolves operational issues, prepares reporting, and supports month-end close activities. The position also provides ad hoc support to the U.S. Accounts Payable team. Ownership of Concur configuration, system enhancements, global process design, and strategic program decisions resides with a more senior role, which this position supports through execution, issue escalation, and recommendations. The ideal candidate is detail-oriented, service-minded, and comfortable balancing program administration, systems support, and accounting responsibilities in a fast-paced environment.

RESPONSIBILITIES:

Travel & Expense Program Administration

• Administer the American Express Corporate Card and U.S. Bank Purchasing Card programs in accordance with established procedures, including card issuance, account maintenance and payments, and ongoing cardholder support.
• Serve as a day-to-day point of contact for employees, approvers, program vendors, and internal stakeholders regarding card access, transaction questions, and policy guidance; resolve routine issues and escalate complex matters as appropriate.
• Support periodic compliance reviews, account reconciliations, audit requests, and program reporting; prepare standard and ad hoc reports for program leadership.

Concur Administration Support

• Perform day-to-day administration of SAP Concur, including user and profile maintenance, approver and delegate updates, and execution of routine administrative changes within established standards.
• Coordinate with Finance, Technology, Human Resources, vendors, and regional stakeholders to troubleshoot user and system issues, and support testing of approved configuration changes and enhancements led by the senior systems owner.
• Monitor system interfaces, data feeds, failed transactions, approval routing, expense exceptions, and other operational issues; follow up on items through timely resolution and escalate when appropriate.
• Maintain, update, and distribute user guidance, training materials, and process documentation; provide training and support for employees, approvers, and new users.
• Identify recurring issues and share recommendations to improve the employee experience, compliance, and efficiency with the senior program owner for review and decision.

Accounting Close and Accounts Payable Support

• Reconcile activity from corporate card, purchasing card, and Concur programs to source reports, settlement data, and relevant general ledger accounts.
• Prepare journal entries and supporting schedules for review and submission in accordance with the monthly close calendar and established controls.
• Research and resolve posting errors, interface failures, unreconciled items, and other data-quality issues in partnership with Accounting, Treasury, Technology, and program providers.
• Maintain clear documentation and audit support for reconciliations, journal entries, system outputs, and key controls.
• Provide ad hoc support to the U.S. Accounts Payable team, including research, issue resolution, reporting, process documentation, and other operational needs.

REQUIRED QUALIFICATIONS:

• Education: Bachelor’s degree in accounting, Finance, or related field required; CPA preferred
• Experience: 2-4 years of public or private industry accounting experience
• Systems: Proficiency with Excel; experience with Concur, Oracle, and JDE preferred
• People Skills: Strong communication and interpersonal skills; detail-oriented and service-minded with the ability to manage multiple priorities, follow established processes, and work collaboratively with cross-functional partners

The posted salary range is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

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