Clincierge, a Greenphire company, is on a mission to support patients in clinical trials worldwide. The key to our success is our collaborative and innovative environment. We are always looking for new ways to invent solutions to ensure the clinical trial process is easier with personalized concierge services.
Our patients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we recognize that it is the unique contributions of our people that drives our success.
Position Title: Travel & Customer Service Coordinator (Taiwan)
Reports To: Field Manager
Department: Global Client Services
Status: Independent Contractor/Part-time-less than 10 hours per week
Position Summary: The Coordinator is the key point of contact for participant communications in the management of all participant travel, logistical details, and expense reimbursements for clinical trials. The Coordinator is responsible for supporting the team of clinical trial Project Managers by participant tracking and record keeping.
Essential Duties:
- Participates in discussions with clients, vendors and team members regarding trial participant requirements
- Key contact for trial participants regarding ground transportation, air travel and hotel accommodations
- Manages travel and transportation budget for trial participants
- Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
- Promptly responds to all inquiries of the trial participants and hospital/clinical staff
- Works with internal team members to outline needs and requests of clients and trial participants
- Contributes to managing projects to profitable level through efficient work process
Experience/Qualifications:
- Bachelor’s Degree or equivalent work experience
- Minimum 2 years of customer service experience, travel industry and/or pharma industry preferred
- Excellent working knowledge of Microsoft Suite
- Knowledge of Smartsheet and SharePoint preferred
- Bilingual required/native Mandarin and excellent English
Aptitudes/ Work Characteristics:
- Ability to learn new procedures and technology quickly and efficiently
- Highly organized and plan-oriented; adept at prioritization and follow-up
- Customer service focused
- Excels in oral and written communication
- Confidence in decision-making and follow-through
Working Conditions:
- Primary work environment is from a home office with personal computer and telephone
- The position requires flexible work hours, both traditional and non-traditional
What We Do
Improve your clinical trial performance.
Clincierge™ enables patients to connect more effectively with clinical trials of new medicines. We reduce barriers to trial participation, making it possible for patients and others to gain faster access to potentially useful new treatments.
Our unique services – including individualized travel and housing logistics, payment/reimbursement systems, and ongoing patient, family, and caregiver support – reduce the anxiety and out-of-pocket expense that patients and their families too often face when participating in clinical trials. We address special patient needs and the demands that complex trial designs place on them and their families, building custom solutions to specific study-related problems as required. From the time a patient enrolls in a Clincierge-supported study until its completion, our multi-lingual, in-country Clincierge Coordinators provide seamless, personalized support for patients, their families, and caregivers, communicating closely with them each step of the way.
By helping patients, we help trial sponsors, CROs, and research institutions manage the cost and time of clinical trials. Clincierge’s value-added services not only enhance patient recruitment and improve retention, they also relieve clinical research associates, clinical investigators, and other study sponsors and trial site personnel from time-consuming patient logistics. Our services enable study staff to prioritize patient care and focus on study outcomes. We reduce clinical trial administrative costs and streamline patient payments and reimbursements through our efficient online portal.
