Transport Coordinator

Posted 29 Days Ago
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Memphis, TN, USA
In-Office
Entry level
Healthtech • Transportation
The Role
Schedule and document ambulance transports in CAD, ensure billing compliance with CMS rules, obtain payments/guarantees for non-medically necessary and private-pay transports, provide price quotes, cross-train, and support operations and business development while maintaining strong team communication.
Summary Generated by Built In
Job Summary & Responsibilities

DUTIES AND RESPONSIBILITIES:  This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job.  It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. Billing resource to Operations Management and Business Development.
  2. Maintain and ensure that all appropriate documentation needed for billing is documented in CAD prior to dispatch.
  3. Schedule transport in CAD.
  4. Obtain payment or a formal guarantee of payment prior to transport for all transports deemed not medically necessary as defined by the Centers for Medicare & Medicaid Services (CMS), Ambulance Policy Manual – Chapter 10.
  5. Actively pursue and obtain co-payments and deductibles prior to transport for all non-emergency transports.
  6. Provide price quotes for all private pay transports, local and long distance and obtain payment prior to transport.
  7. Create and maintain a strong team environment through communication, motivation, and consistency.
  8. Continuously cross-train in other function areas.
  9. Other responsibilities, as assigned.

QUALIFICATIONS:

  1. High School Diploma or GED.  
  2. Basic computer skills.
  3. Familiarity with the Centers for Medicare & Medicaid Services regulations (ambulance).
  4. Must be able to type 40-50 wpm.

INTERPERSONAL REQUIREMENTS:

  1. Maintain social, ethical and organizational norms.
  2. Maintain good personal motivation; develop a sense of ownership of job tasks and results.
  3. Must have a sense of urgency for all work performed.
  4. Ability to work under the pressure of meeting strict deadlines.
  5. Excellent interpersonal and communication skills.

TRAINING REQUIREMENTS:

  1. Orientation to job requirements


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation & BenefitsWe offer comprehensive insurance benefits for full-time employees, including but not limited to Medical, Dental, Vision coverages, along with 401(k) and ESOP (Employee Stock Ownership Program), and Vacation and Sick time.

Skills Required

  • High School Diploma or GED
  • Basic computer skills
  • Familiarity with Centers for Medicare & Medicaid Services (CMS) ambulance regulations
  • Ability to type 40-50 words per minute
  • Experience using CAD for scheduling and documentation
  • Ability to obtain payment or formal guarantee prior to transport when required
  • Excellent interpersonal and communication skills
  • Ability to work under pressure and meet strict deadlines
  • Orientation to job requirements / training completion
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The Company
HQ: Lafayette, LA
4,000 Employees
Year Founded: 1971

What We Do

Acadian Ambulance provides emergency and non-emergency medical transportation services across multiple states, operating a fleet of ambulances and medical transport helicopters.

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