Wakam is a B2B2C digital insurer designing embedded and white-label insurance products for over 80 partners across Europe. Powered by our proprietary Play&Plug® technology platform, we offer API-based solutions and manage fully cloud-native insurance programs.
Operating in 32 countries and generating over €900 million in revenue in 2023, Wakam is a European leader in digital and embedded insurance, with a business model driven by transparency, technology, and impact.
We are also a mission-driven company, dedicated to “enabling transparent and impactful insurance” for all our partners.
👥 About the TeamThe Operations France & Europe team plays a strategic role in setting up ecosystems and target operating models involving various stakeholders (partners, claims managers, assistance provider, etc.) and ensure a close monitoring of activities delegated to Wakam's partners and TPAs.
To ensure operational excellence, we are now looking for a Transition Programs Manager to oversee and secure the management of our terminated (run-off) insurance programs across France and Europe.
🧰 Your MissionAs part of the Operations France & Europe team, your mission will be to manage and secure all run-off accounts and serve as the primary point of contact for operational follow-up with partners.
Your responsibilities will include:
- Assessing the operational risks associated with terminated programs, in collaboration with Actuarial, Reserving, Claims, Finance, and Partner Oversight teams
- Defining and implementing post-termination workflows or transfer models tailored to each product and country
- Ensuring partners and TPAs adhere to contractual obligations on all run-off programs
- Identifying operational issues, initiating corrective actions, and tracking remediation plans
- Creating performance reports and leading steering committees with partners and TPAs
You will also contribute to:
- Formalising and improving our run-off process: reducing the number of active TPAs, documenting procedures, implementing new controls, and designing a clear RACI
- Digitalising run-off oversight by identifying alerts and automation opportunities in coordination with the IT team
- You have a Master’s degree from a business school or university, with a focus in management, finance, or insurance, and:
- 4–7 years of experience as a Project Manager or Auditor, with at least one role related to the insurance industry
- A strong attention to detail, a curious mindset, and the ability to explore root causes and propose smart, pragmatic solutions
- Solid project management skills, allowing you to handle multiple priorities in parallel
- A collaborative mindset and excellent communication skills, both written and spoken
- Full fluency in English; fluency in French is a plus
- Positive energy, adaptability, and team spirit
- Proactive and responsive
- Comfortable working in a dynamic, fast-paced environment
- Curious, pragmatic, and detail-oriented
- Keen to contribute to a mission-led company in transformation
- Be a key contributor to structuring the future of our run-off processes at scale
- Work at the intersection of Operations, Compliance, and Partner Management
- Join an agile team where ownership, autonomy, and impact are real
- Help shape the governance of strategic partnerships across Europe
- Evolve in a fast-paced, purpose-led company with a European reach
At Wakam, AI and automation are transforming the insurance experience. We’re looking for curious, open-minded teammates who are ready to adopt AI tools to:
Streamline day-to-day workflows
Automate repetitive tasks
Enrich data analysis and decision-making
You don’t need to be a technical expert—what matters most is your adaptability and eagerness to learn. Our team will support your upskilling so you can help build the transparent, high-impact insurance of tomorrow.
🧭 Hiring Process- Initial conversation with one of our Talent Acquisition Partner
- Interview with the Head of External Operations Europe
- Meet the team Interview with the External Operations team
- Final interview with our HR Business Partner
📩 Interested? Apply! Let’s shape the future of Wakam’s Operations together. 🙌
=> Welcome @Wakam 🙌
Recruitment Agencies:
Wakam has an in-house recruitment team, which focuses on sourcing great candidates directly. Wakam does not accept unsolicited resumes from agency or search firm recruiters.
Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact our managers directly.
Top Skills
What We Do
Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 150 distribution partners and over 8 million policyholders. With a foothold in 32 countries and a 2021 turnover of €455 million, the majority of which was generated outside France, Wakam is the European leader in digital and embedded insurance. The company has been growing rapidly for more than seven years. Led by Olivier Jaillon, Wakam is a Mission-driven company since 2021, its corporate purpose is "enabling transparent and impactful insurance". We have a strong corporate culture built around 11 cultural markers that promote collaboration, curiosity, learning, open-mindedness and innovation
