Transition Manager

Job Description

About the Role

The Transition Manager plays a pivotal role in leading and managing the successful transition of services, projects, or new customers within Global Switch. Reporting directly to the Head of Operations, this role is responsible for planning, coordinating, and executing all phases of the transition process, ensuring a seamless and efficient experience for both internal stakeholders and external partners. The Transition Manager will collaborate with cross-functional teams across the company, ensuring that all deliverables are met on time, within scope, and to the highest standards. This is a fantastic opportunity for an organised, proactive professional who thrives on managing complexity and driving continuous improvement within a dynamic environment
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Key Responsibilities:

• Plan, manage, and deliver transitions of projects, services, or customers, ensuring all contractual and operational requirements are met.
• Develop and maintain comprehensive transition plans, timelines, and reporting for key stakeholders.
• Act as the primary point of contact for key stakeholders throughout all stages of the transition process.
• Identify and manage risks, issues, and dependencies associated with transitions, proactively proposing mitigation strategies.
• Lead kick-off meetings, progress reviews, and transition closure sessions, providing clear and concise updates.
• Ensure seamless handovers from transition to operational teams, defining clear acceptance criteria and documentation standards.
• Collaborate closely with commercial, technical, and service operations teams to achieve smooth transitions.
• Continuously evaluate and enhance transition processes and tools to support the organisation’s drive for excellence.

About you:

You are a highly organized individual with strong time management skills, capable of balancing multiple priorities while maintaining focus and efficiency. Your well-developed communication and negotiation abilities enable you to engage effectively across all levels of the organization, particularly in high-level internal discussions. You are a visionary leader who champions strategic goals and inspires others, even in times of ambiguity and change. With a steady hand and a clear sense of direction, you guide teams through uncertainty, fostering confidence and alignment with the company’s mission.

Key Requirements:

• Proven experience in a transition management, project management, or change management role, ideally within the data centre, IT, or technology environments.
• Solid understanding of service management frameworks such as ITIL, with experience applying best practices in real-world scenarios.
• Demonstrated ability to manage cross-functional projects, including scheduling, resource allocation, risk management, and stakeholder communications.
• Excellent organisational skills, detail-oriented with the ability to handle multiple priorities within tight deadlines.
• Strong written and verbal communication skills, with the ability to convey technical and business concepts to all organisational levels.
• Experience in customer engagement and management, fostering strong, positive client relationships.
• Confident in the use of modern productivity software and project management tools (e.g., Microsoft Office Suite, Microsoft Project, Smartsheet, etc.).
• Professional, diplomatic, and adaptable, with a continuous improvement mindset and commitment to delivering outstanding results.

About Global Switch:

You might not know it, but you use a data centre like Global Switch every day – whether you’re browsing, streaming, gaming, or shopping. Global Switch is a recognised leader in the industry, with more than two decades of experience, dedicated to excellence, innovation, and sustainable operations.

We foster a friendly, supportive culture, and offer opportunities for professional growth and development. Joining Global Switch means becoming part of a collaborative team of highly skilled and passionate professionals.

As an equal opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and will support reasonable adjustments to ensure a barrier-free recruitment process and working environment.