Job Description
Revolutionize e-commerce in Payments with our dynamic team, promoting innovation and excellence in Financial Services.
As an Transformation Design and Delivery - Product Intake and Delivery - Associate in Operations in Transformation Design and Delivery Team, you will partner with Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new e-commerce products. You will have a unique opportunity to work in Payments, the fastest changing area in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise's strategy.
The Transformation, Design and Delivery team has been established to support key existing products and new product offerings, such as, Embedded, Finance and Solutions, B2C and Mobility Payment solutions, with the focus of simplifying and standardizing operational services, enhancing client experience and accelerating delivery of operational excellence.
Job responsibilities
- Maintains clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
- Partners with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
- Develops hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
- Works closely with Business stakeholders to define and implement target operating models to better support our clients
- Designs and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering
- Communicates regular status updates to senior management and Business stakeholders
Required qualifications, capabilities, and skills
- Operations experience within a Corporate and Investment Bank dealing with large scale operations and transformation agendas
- Direct experience in Payments
- Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
- Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
- Expertise in data analysis and manipulation to support hypothesis generation
- Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
- Partners well with other groups sat outside of the team's reporting line, excellent interpersonal skills
- Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
- Logical, structured approach to planning, problem solving and decision-making
- Solid awareness of controls and risk management protocols
- Self-starter with ability to manage own workload and deliverables
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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