At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a vision-driven Transformation & Continuous Improvement Specialist to join our Digital Business Unit Delivery Transformation & Innovation team.
In this role, you will have the opportunity to redefine operational excellence by leading end-to-end transformation initiatives that modernize our global service delivery. You’ll champion the adoption of emerging technologies like Generative AI and intelligent automation, turning innovative ideas into scalable realities that directly enhance our productivity and customer experience. Here, your expertise in process optimization will challenge the status quo and help build the resilient, tech-enabled foundation of our future.
What You’ll Do (Responsibilities)
In this role, you will:
- Lead transformation initiatives: Identify, design, and execute process improvements using Lean Six Sigma, analytics, and automation to drive operational performance.
- Design scalable service models: Architect standardized workflows, governance structures, and platform-based delivery models for new customer implementations and operational expansion.
- Deploy intelligent automation: Prioritize and implement high-value use cases for Generative AI, robotics, and Intelligent Document Processing (IDP).
- Drive change and adoption: Partner with cross-functional teams to manage change, ensuring new technologies and processes deliver measurable business benefits.
- Strengthen operational resilience: Embed risk management, compliance controls, and standard work practices into all transformation efforts.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
- 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting.
- Strong knowledge of implementing AI, automation, analytics, and digital platforms within high-volume service delivery environments.
- Proven ability in leading complex change management initiatives and influencing cross-functional stakeholders.
- Lean Six Sigma certification and experience with business process outsourcing (BPO) or intelligent document processing (IDP).
- A Bachelor’s degree, eligibility to obtain and maintain a U.S. Government security clearance, and the ability to travel up to 50%.
What We Offer (Benefits):
- Location: Dallas, TX or Freehold, NJ (Hybrid environment)
- Competitive compensation and benefits aligned with experience.
- Flexible work options/alternative work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Ready to turn innovative ideas into measurable impact? Apply today and help us shape the future of information management.
Reasonably expected salary range: $107,500.00 - $143,300.00Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Project/Program Management GroupSkills Required
- 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting
- Experience implementing AI, automation, analytics, and digital platforms in high-volume service delivery environments
- Experience leading complex change management initiatives and influencing cross-functional stakeholders
- Lean Six Sigma certification
- Experience with business process outsourcing or intelligent document processing
- Bachelor's degree
- Eligibility to obtain and maintain a U.S. Government security clearance
- Ability to travel up to 50%
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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