As a Transactions Supervisor within JPMorganChase, you will supervise a team responsible for daily processing of document transactions and extraction of checks and remittances. Our operation enables customers to accept traditional paper-based payments from clients by capturing information with technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly and accurately as possible. A second objective is to expedite the posting of payment information allowing the customer to update their account records.
You will supervise a team of entry level and front-line employees and leverage your leadership and coaching capabilities to build high-performing, collaborative, and engaged teams. You'll use your basic understanding of innovation, market products, and artificial intelligence to find ways to make transaction processes better and enhance the customer experience.
Job Responsibilities:
- Supervise and coach a team of transaction specialists, ensuring efficient processing of transactions.
- Oversee title processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
- Manage a team of 16+ employees, leading by example and effectively coaching employees to improve quality and performance.
- Resolve complex issues by working directly with customers, dealers, vendors, municipalities, and other internal teams.
- Monitor work assigned to ensure processing within service level while meeting legal, compliance, and risk requirements.
- Collaborate with others to identify and implement procedural changes, utilizing knowledge in artificial intelligence and automation.
- Follow the Lean Management & Operational System by practicing the recommended daily routine for team huddles, huddle boards, and focus on employee support.
- Deliver development plans and annual reviews for the team, fostering a collaborative and engaged team environment.
- Manage or participate in projects aimed at enhancing operations and customer experience.
- Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
Required Qualifications, Skills, and Capabilities:
- Strong Knowledge of banking industry business structure, previous experience in auto operations.
- Leadership experience with the ability to build, manage, and motivate empowered teams to deliver operational objectives and goals.
- Intermediate knowledge of Microsoft Office applications specifically Excel, Word, and PowerPoint.
- Strong written and verbal communication skills, with excellent relationship management skills.
- Highly skilled at process development and documentation, with strong analytical skills.
- Previous customer service experience.
- Must be willing to work in shifting schedules.
Preferred Qualifications, Capabilities, and Skills:
- Working knowledge of Chase Auto business and systems.
- BA or BS degree
Work Schedule: Monday – Friday, hours to be determined between 8:00am – 5:00pm CST.
About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- Strong knowledge of banking industry business structure and previous experience in auto operations.
- Leadership experience building, managing, and motivating teams to meet operational objectives.
- Intermediate knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
- Strong written and verbal communication and relationship management skills.
- Skilled in process development and documentation with strong analytical ability.
- Previous customer service experience.
- Willingness to work shifting schedules.
- Basic understanding of innovation, market products, and artificial intelligence to improve transaction processes.
- Working knowledge of Chase Auto business and systems.
- BA or BS degree.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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