Transactions Specialist

Job Description
You are a strategic thinker passionate about driving solutions in Transaction Operations. You have found the right team.
As a Global Operations Specialist within the Customer Resolution Services, you will be responsible for researching and resolving customer claims, processing debit/credit adjustments, and enhancing the customer experience. You will use your strong analytical and decision-making skills to help the bank avoid losses and ensure high-quality servicing of research requests. You will also be required to communicate effectively with various stakeholders and adhere to banking guidelines provided by the Federal Government.
Job Responsibilities

• Follow banking guidelines provided by the Federal Government diligently
• Provide high-quality servicing of research requests for customers, internal departments, and financial institutions
• Research and report suspicious transactions by performing detailed account research and transaction verification
• Evaluate and analyze data from multiple sources in a fast-paced environment, ensuring timely issue identification and escalation
• Monitor requests for age, contact bankers, and provide updates as requested by requestors and/or management
• Research and process debit/credit adjustments by contacting clearing partners and following standard operating procedur
• Refer and transfer complex issues/inquiries to subject matter experts and team leaders
• Enhance customer experience by meeting accuracy levels and reducing case resolution turnaround time
• Ensure processing discipline by meeting accuracy levels and responding to escalations urgently
• Complete assigned trainings on time
• Participate actively in performance management reviews, Q-board, and team huddles, and identify areas for process improvement

Required qualifications, capabilities and skills

• Have at least 6 months of experience
• Hold a bachelor's degree or higher
• Demonstrate proficiency in MS Office
• Exhibit strong oral and written communication skills
• Possess strong accounting knowledge
• Adapt to change effectively
• Maintain excellent client focus and customer care
• Pay attention to detail
• Solve problems efficiently
• Work well as a team player
• Manage time effectively and maintain flexibility with working hours due to workplace demandss

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.