Bank of America

Transaction Management Ops Analyst

Posted Yesterday

2 Locations

In-Office

Entry level

Big Data • Fintech • Mobile • Payments • Financial Services • Data Privacy

The Role

The Transaction Management Ops Analyst handles transaction processing, reconciliation, and customer inquiries while ensuring quality service and compliance with guidelines.

Summary Generated by Built In

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

LOB Job Description:Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure all transactions associated with an account have been processed and settled such as depositing final dividend payments into the correct account, ensuring asset trades are completed without error, and balancing of trade activity.After a request to buy or sell an asset is received, the Perform Securities Settlement team is notified of the net dollar amount of trades being sent to or from each Fund Family. A Fund Family is an investment company that has an agreement with Merrill Lynch to allow clients to purchase shares of their products, including mutual funds, money markets, alternative investments, etc. The Perform Securities Settlement team enters the information accurately and timely into the system. This team completes a high volume of transactions daily within strict timelines. A successful Transaction Management Operations Analyst on this team:• Performs a completeness, accuracy and risk assessment of outgoing payments or according to the established guidelines and procedures.• Researches and resolves numerical errors received on a report or when an internal or external business partner notifies the team by applying procedures and escalation using a trouble shooting guide and engaging support partners when needed.• Responds to internal or external business partner inquiries related to errors via written communication and escalates more challenging issues to leadership as needed.• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units..Required Skills:

Attention to Detail
Prioritization
Analytical Thinking
Problem Solving
Research
Written Communications
Numerical Reasoning

Skills:

Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation

Shift:

1st shift (United States of America)

Hours Per Week:

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The Company

HQ: Charlotte, NC

208,000 Employees

Year Founded: 1784

What We Do

We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.