Training Specialist

Training Specialist

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

Working at THE ICONIC means joining a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.

The Operations Training Team liberates learning across THE ICONIC Fulfilment Centre Operations Team. We work with various stakeholders to help document their processes to drive efficiencies and consistency across Operations while also designing and delivering training in various ways to cater for all learning styles and accessibility preferences.

A bit about the role …

Reporting to the Process Excellence Manager, the Training Specialist is responsible for collaboratively planning, designing and delivering high-quality training and onboarding programs, tools and documentation that enable our Fulfilment Centre (FC) teams to perform at their best.

You’ll partner closely with Operations leaders and cross-functional stakeholders to maintain training standards, governance and document control across FC Operations. You’ll also support capability uplift through initiatives such as cross-training methods, external traineeship programmes, and the onboarding day for agency-to-ICONITE conversions.

What you will do..

• Training program development
  • Design and create high-quality training and onboarding programs, materials, and resources used across FC Operations
  • Ensure training content remains up-to-date, accurate, and aligned with industry best practices
  • Design content and develop existing and new training materials and tools
  • Lead the external traineeship programme to upskill the FC operations team
• Delivery of training
  • Deliver engaging training sessions across in-person workshops, virtual training, and on-the-job coaching
  • Adapt training approaches to suit diverse audiences, learning styles, and accessibility needs
• Documentation, governance, and continuous improvement
  • Develop and update FC operational documentation including SOPs, Work Instructions (WIs), and One Point Lessons (OPLs)
  • Ensure standardisation of training creation, ongoing updates, and version control
  • Implement and maintain document control and regular review cycles for all FC documentation
  • Review training materials with a focus on continuous improvement and operational consistency
• Evaluation, reporting, and engagement
  • Maintain accurate training records and ensure accessibility for audits and internal reviews
  • Measure, assess, and report on training effectiveness and outcomes (completion, competency, quality, operational impact)
  • Gather feedback and share updates regularly across FC Operations
  • Support cyclical people processes with People & Culture (e.g. Must Knows, engagement/pulse surveys) and contribute to engagement actions
• Stakeholder management & projects
  • Partner with key stakeholders across FC Operations and the wider business to align training initiatives with organisational goals
  • Support cross-functional projects that positively impact Fulfilment KPIs/SLAs, Delivery KPIs, and NPS
  • Build relationships with external vendors and coordinate support where required

What we are looking for..

• Experience in a similar training / L&D / operations enablement role (ideally within FC/warehouse/operations environments)
• Proven capability in developing and delivering adult learning programs (in-person, virtual, and on-the-job)
• Experience documenting and training on operational processes, including SOPs/WIs/OPLs
• Strong organisational skills to manage multiple initiatives end-to-end (needs analysis → design → delivery → evaluation)
• Confidence in running training needs analyses to identify skill gaps and organisational requirements
• Experience with e-learning design software and creating accessible learning content
• Strong communication skills with the ability to tailor style and messaging to different audiences
• Demonstrated stakeholder management and ability to build cross-functional partnerships
• Comfortable working in a governed environment with training records, compliance reporting, and audit readiness

Life at THE ICONIC..

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.

Here’s what to expect when you join THE ICONIC:

• Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
• The learning  collective. Get your knowledge fix with our learning days, hackathons, EdCast and access to LinkedIn Learning and Udemy
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• Wellbeing. Access to our discounted gym memberships and wellbeing programs
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
• Furry friend. We are a dog friendly office for anyone who wants to bring their fur baby to work.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]