Training Specialist

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

Training Specialists facilitate training on Bonterra products to customers and employees.  Training delivered may take the form of onsite or remote Instructor-Led Training classes delivered to individual customers, group training programs for multiple customers at a time, or highly scripted public webinar sessions presented to large number of customers on a regular basis.

Training delivered by Training Specialists focuses on equipping Bonterra customers with the skills and knowledge to maximize their value from their Bonterra products.  Training Specialists draw upon their knowledge of both the Bonterra products as well as the industries they are serving to deliver training that is informative and directly relatable to the customer’s organizational needs.

Please note: This particular role will focus on our F&E based software and will require experience working in the nonprofit fundraising space.

Essential Position Duties and Responsibilities:

• Facilitate Instructor-Led Training classes following standard agendas and lesson plans.

• Where necessary, adapt Instructor-Led Training classes to suit the unique system configuration and/or work processes of each customer.

• Facilitate group training sessions for customers from multiple organizations concurrently.

• Present public webinars to large audiences.

• Answer customer questions in a respectful and informative manner.

• Ensure training sessions start and end as scheduled.

Required Skills/Abilities:

• Knowledge of one or more Bonterra products from a user and administrator perspective.

• Minimum 3 years industry experience in one or more of the industry domains that Bonterra serves.

• Ability to present complex technical informative in a clear, relatable manner.

• Attention to detail and strong time management skills

• Strong written and verbal communication skills

• Comfort with public speaking, leading, and managing a virtual classroom

• Ability to learn new systems independently through self-exploration.

Physical Requirements:

• Ability to present remotely for up to 8 hours a day

• Ability to stand in front of a classroom for up to 8 hours a day.

Our Culture:  At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.