Training Specialist - RN/LPN

Job Summary:

Under the direction of the Chief Financial Officer, the Training Specialist is responsible for training end-users (clerical, clinical staff and providers) on the proper use of our EMR/EHR, currently Epic. As Southeast Mississippi Rural Health Initiative, Inc. continues to add new front office staff, providers and nursing staff, this trainer will provide individual and group training as well as support in startup, basic and advanced use of Epic. The Training Specialist will work to understand existing workflows in order to help train individuals to work effectively and efficiently in the Epic system. The training specialist will also demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups, while being sensitive to their cultural and religious beliefs.

Job Responsibilities:

• Conduct training sessions for healthcare professionals on the use of Epic software
• Develop, enhance and/or modify existing curriculum including training materials for trainers and end-users
• Provide ongoing support and assistance to end-users, answering questions and troubleshooting issues related to Epic software
• Assess the development and performance needs of the target audience
• Customize training programs to meet the specific needs of different departments and roles within the organization
• Make knowledgeable recommendations to enhance learning
• Work with management and end users to resolve issues using provided help desk ticketing software
• Work with the EpicCare team to maintain the training environment
• Demonstrate working knowledge of effective training techniques, adult learning, curriculum development and continuous quality improvement
• Evaluate the effectiveness of existing training programs through assessments and feedback from trainees
• Maintain and develop knowledge and skills in assigned technical and/or non-technical content areas
• Maintain a professional appearance and attitude at all times
• Strong time management skills with the ability to manage multiple activities and deadlines
• Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams
• Take initiative and move projects and activities forward with limited direction
• Communicate and train staff in a pleasant and effective manner.
• Perform other duties as assigned
• Completes all required trainings prior to deadlines

Job Requirements:

• Must have an LPN or RN license or 5 years training ambulatory staff in EPIC
• 1-2 years of prior training experience
• Must have reliable transportation in order to travel to all SEMRHI clinics
• Ability to teach/present one on one, in a group session, or in front of a large audience (including providers)
• Strong verbal communication and oral presentation skills
• Proven ability to learn new software systems easily
• Demonstrated ability to learn new technologies
• Ability to work in a fast-paced, team-oriented environment
• Proficient level in Microsoft Word, Outlook, Excel, and PowerPoint applications
• Proficiency learning and using computer-based applications

Physical and Other Requirements:

• If not already Epic certified, must pass the EpicCare Ambulatory-Analyst certification test within 6 months of employment.
• Must be able to pass a criminal background check, drug screen, and TB skin test
• Must be willing to do local and out-of-state travel.
• Must continuously listen, visualize, and have dexterity and eye-hand coordination
• Ability for simple grasping and speed work
• Must frequently sit, squat, reach, use both right and left forearm rotation, walk and climb stairs
• Must occasionally kneel, twist, have the ability to grasp firmly, lift and carry, push and pull in excess of 30 lbs.