Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionJob Ref ID: JR0088328
YOUR MISSION
You will be the operational driver of training and development across Glovo's BPO hubs in the CEECA region. Over the next 12-18 months, your challenge is to bridge the gap between QA and training, optimize our LMS, and empower local trainers to ensure our agents deliver a 5-star experience.
THE JOURNEY
Coordinate the rollout and track completion of trainings and onboardings across CEECA hubs.
Act as the bridge between Quality Assurance (QA) and Training, using QA data to target upskilling sessions.
Collaborate with the Content team for English materials and help local trainers adapt them without doubling the work.
Administer the Evolve LMS platform, track monthly training hours against the budget, and partner with WFM for scheduling.
Empower local BPO trainers, delegate daily monitoring, and run quarterly spot checks to ensure Glovo's quality standards.
WHAT YOU WILL BRING TO THE RIDE
Must have
2-3 years of experience in training coordination, L&D, or operations within a customer service in-house/BPO environment.
Hands-on experience managing Learning Management Systems (LMS).
Strong analytical skills to track training adherence, completion rates, and budgets.
Excellent communication and stakeholder management skills.
Fluency in English (required).
Nice to have
Experience in a tech, marketplace, or high-growth environment.
Familiarity with content creation tools like Canva and Genially.
Additional regional CEECA language.
We believe driven talent deserves:
- 🌟 An enticing equity plan that lets you own a piece of the action.
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings!
- 💳 Discounts on transportation, food, and even kindergarten expenses.
- 🏊 Discounted gym memberships to keep you energized.
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave, and office-based nursery.
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
Skills Required
- 2-3 years of experience in training coordination, learning and development, or operations within a customer service, in-house, or BPO environment
- Hands-on experience managing Learning Management Systems
- Strong analytical skills for tracking training adherence, completion rates, and budgets
- Excellent communication and stakeholder management skills
- Fluency in English
- Experience in a technology, marketplace, or high-growth environment
- Familiarity with Canva and Genially
- Additional CEECA language
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
