Training and Project Coordinator
About the role
Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector through the Digital Transformation Hub (the Hub) which provides tailored resources to help more than 10,000 organisations each year leverage digital technologies and amplify their impact.
The Hub is an integrated set of web-based Digital Guides, training materials (webinars/online learning courses) and expert advice.
This Training & Project Coordinator role is responsible for supporting the Hub’s training program (led by the Training Program Designer & Manager), with internal and external Subject Matter Experts to support the development and delivery of webinars, self-paced learning modules and digital guides to improve the capability of non-profit IT managers, staff and vulnerable communities.
The role reports directly to the Digital Transformation Manager.
Key duties and responsibilities
- Training Coordination and Learning Operations - Coordinate the delivery of the Digital Transformation Hub's training and capacity-building activities, including webinars, workshops and self-paced learning programs. Support scheduling, registrations, participant communications, resource preparation, event logistics and Learning Management System administration to ensure a high-quality learning experience.
- Project Coordination and Administrative Support - Provide project coordination support across Digital Transformation Hub initiatives, including maintaining project documentation, tracking actions and timelines, coordinating meetings and supporting internal processes that contribute to the successful delivery of programs and projects.
- Reporting, Evaluation and Continuous Improvement - Collect, maintain and analyse training and project data, including participation, feedback and evaluation outcomes. Contribute to reporting requirements and support the ongoing improvement of training programs, systems, processes and participant experiences.
- Stakeholder Engagement and Collaboration - Work collaboratively with the Training Program Designer and Manager, Digital Transformation Hub Manager, presenters, volunteers, partners and internal teams to support the delivery of accessible, engaging and impactful learning opportunities for the not-for-profit sector.
Key selection criteria
To succeed in this role at Infoxchange, you will have/be:
Qualifications and Specialist Expertise
- Relevant tertiary qualification in business, project management, communications, education, information technology, community services or a related discipline, or equivalent experience.
- Experience that demonstrates coordination, administration or project support capability.
- Demonstrated ability to organise work, manage competing priorities and maintain attention to detail when coordinating tasks, activities or events.
- Familiarity with digital workplace artificial intelligence tools, with the ability and curiosity to quickly learn and adopt new systems and ways of working.
- Interest in learning and development, training delivery, project coordination and digital capability building.
We don't expect you to know everything. We're looking for someone who is organised, curious, confident with technology and AI, a strong communicator and excited to learn and grow.
Skills and Capabilities
- Organises and prioritises work effectively, manages competing priorities and delivers quality outcomes.
- Communicates clearly and professionally and builds positive relationships with a range of stakeholders.
- Confident using digital tools and demonstrates curiosity and capability in applying AI and emerging technologies appropriately.
- Works effectively with others, shares information openly and contributes positively to team goals and culture.
- Demonstrates initiative, curiosity and a growth mindset, using feedback and experience to improve outcomes.
- Interest in or exposure to the not-for-profit, community, education or social impact sectors, with a commitment to supporting positive social outcomes.
Skills Required
- Relevant tertiary qualification in business, project management, communications, education, IT, community services or related discipline, or equivalent experience
- Experience demonstrating coordination, administration or project support capability
- Ability to organise work, manage competing priorities and maintain attention to detail
- Familiarity with digital workplace artificial intelligence tools and curiosity to learn new systems
- Experience or capability in Learning Management System administration
- Experience coordinating webinars, workshops, registrations, participant communications and event logistics
- Strong written and verbal communication and stakeholder engagement skills
- Demonstrated initiative, teamwork, growth mindset and commitment to social impact or not-for-profit sector
What We Do
Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for 35 years. We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting families, women and young people, and First Nations communities. Our products and services are used by over 38,000 government and community services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation, we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no one should be left behind in today’s digital world. We are Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.
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