Training Manager

Description

At Seabrook Island Club, we believe that exceptional hospitality begins with exceptional people. We are seeking a passionate and engaging Training Manager to help bring our culture to life by developing our team members, strengthening service standards, and creating meaningful learning experiences. This role is an exciting opportunity to make a lasting impact on employee growth, engagement, and the overall member and guest experience. Rooted in our commitment to servant leadership, a culture of caring, and continuous improvement, you will help ensure our team has the knowledge, confidence, and skills to deliver outstanding hospitality every day. If you are passionate about developing people, inspiring excellence, and fostering a culture where employees feel valued and empowered to succeed, we invite you to become part of the Seabrook Island Club team, where we lead with heart and serve with pride.

Position Summary 

The Training Manager is responsible for developing, coordinating, and delivering training programs that support exceptional service, employee development, operational excellence, and a strong workplace culture at Seabrook Island Club. This position ensures employees at all levels have the knowledge, skills, and resources necessary to perform their roles successfully while consistently demonstrating the Club’s vision, mission, motto, and core values. 

Working closely with the HR Director, Department Heads, and Managers, the Training Manager will oversee new-hire orientation, assist with employee onboarding, compliance training, and ongoing service excellence initiatives. 

Essential Duties and Responsibilities 

Training & Development 

• Develop, implement, and maintain a comprehensive training program for hourly employees and managers. 
• Coordinate new-hire orientation and ensure consistent onboarding experiences across all departments. 
• Create and maintain training materials, presentations, guides, and resources tailored to departmental needs. 
• Partner with Department Heads to identify skill gaps and develop targeted training solutions. 
• Facilitate training sessions on hospitality standards, communication, teamwork, professionalism, and member experience. 
• Establish training standards and track completion to ensure employees are equipped to meet role expectations. 
• Evaluate training effectiveness through feedback, assessments, observations, and performance results. 

Learning Management System & Compliance 

• Lead the administration and ongoing development of the Club’s Learning Management System. 
• Assign, monitor, and report on required training, including food safety, CPR/First Aid, workplace safety, harassment prevention, and other compliance requirements. 
• Maintain accurate training records and provide regular completion reports to the HR Director and Department Heads. 
• Coordinate training schedules and ensure employees complete required courses within established deadlines. 
• Identify opportunities to improve training accessibility, consistency, and efficiency through technology and digital learning tools. 

Leadership Development 

• Partner with the HR Director and Club leadership to develop training programs for Managers and Supervisors. 
• Provide resources and guidance to help managers effectively train, coach, and develop their teams. 
• Facilitate manager workshops focused on communication, accountability, employee engagement, conflict resolution, and leadership effectiveness. 
• Support the annual performance review process by providing managers with tools and resources for delivering constructive feedback and establishing development goals. 

Employee Culture & Service Excellence 

• Integrate the Club’s Employee Brand Playbook into training programs and employee development initiatives. 
• Reinforce the Club’s motto, “We lead with heart and serve with pride,” and promote its core values through daily learning and development. 
• Partner with leaders to strengthen a culture of hospitality, teamwork, inclusion, and continuous improvement. 
• Develop service excellence training that supports personalized member and guest experiences. 
• Collaborate and assist with employee engagement initiatives, recognition programs, and opportunities to celebrate employee achievements. 
• Encourage a learning environment where employees feel supported, valued, and empowered to grow. 

Program Administration & Continuous Improvement 

• Maintain training calendars, attendance records, course materials, and employee development documentation. 
• Monitor industry best practices and identify innovative approaches to hospitality training and workforce development. 
• Assist with additional HR projects and initiatives as assigned. 

Requirements

Qualifications 

• Bachelor’s degree in Human Resources, Hospitality Management, Education, Organizational Development, or a related field preferred; equivalent experience considered. 
• Two to five years of experience in training, employee development, hospitality operations, or a related field preferred. 
• Experience developing and facilitating training programs for employees at various organizational levels. 
• Experience administering a Learning Management System or other digital training platform preferred. 
• Strong presentation, facilitation, communication, and interpersonal skills. 
• Excellent organizational skills and the ability to manage multiple projects and deadlines. 
• Proficiency in Microsoft Office and employee training technologies. 
• Ability to evaluate training needs, analyze results, and recommend improvements. 
• Experience in a private club, resort, hotel, or other high-service hospitality environment preferred. 

Core Competencies 

• Hospitality Excellence: Promotes exceptional service and a personalized member experience. 
• Leadership & Collaboration: Builds strong partnerships with managers and department leaders. 
• Communication: Delivers information clearly and effectively to employees at all levels. 
• Employee Development: Inspires learning, professional growth, and career advancement. 
• Organization & Accountability: Manages training programs, records, and deadlines with attention to detail. 
• Innovation & Continuous Improvement: Identifies opportunities to improve learning experiences and business outcomes. 
• Culture Champion: Models and reinforces the Club’s vision, mission, motto, and core values. 

Key Performance Indicators (KPIs) 

The Training Manager will be evaluated on measurable results, including: 

• Completion rates for mandatory and assigned training. 
• Successful implementation and ongoing utilization of the LMS. 
• Consistency and effectiveness of new-hire orientation and onboarding. 
• Manager and employee satisfaction with training programs. 
• Improvement in service standards and employee performance. 
• Participation in leadership development and career growth initiatives. 
• Training program effectiveness, measured through feedback, assessments, and operational results. 
• Contribution to employee engagement, retention, and the Club’s overall culture. 

Typical Physical Demands: Requires sitting, standing, walking, bending, and reaching, with occasional lifting of up to 30 pounds. Must be able to interact regularly with employees throughout Club operations and function professionally in challenging or sensitive situations.