Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.
The Training Manager is responsible for leading the organization’s technical training, workforce readiness, and technician development initiatives supporting field deployments, conversions, and customer implementations. This role owns the execution and continuous improvement of scalable training programs, certification standards, onboarding strategies, and technical enablement processes that strengthen operational consistency, technician capability, and customer outcomes.The Training Manager partners closely with Field Operations, Technical Support, Engineering, Product, and Leadership teams to ensure training initiatives remain aligned with operational priorities, evolving technologies, and organizational growth objectives.
Responsibilities• Lead technical training and workforce readiness initiatives supporting field deployments, customer onboarding, and operational execution.• Develop scalable onboarding frameworks, certification standards, and technician readiness programs aligned with business objectives.• Establish KPIs focused on technician performance, readiness, training effectiveness, and operational consistency.• Drive continuous improvement initiatives supporting workforce capability, training scalability, and execution quality.
• Design, implement, and continuously refine technical training curricula aligned with field execution standards and operational outcomes.• Develop training programs, SOPs, manuals, operational workflows, and technical documentation supporting measurable performance improvement.• Lead onsite, remote, instructor-led, and hybrid training delivery initiatives across field and operational teams.• Manage training technologies, certification tracking, training schedules, and workforce development programs.• Partner with Engineering, Product, Support, and Operations teams to ensure alignment between product releases, operational workflows, and training content.
• Support operational readiness initiatives ensuring technicians are properly prepared for deployments, conversions, and customer-facing activities.• Evaluate technician performance and workforce capability using operational metrics and performance insights.• Provide coaching, mentoring, and development planning for technical trainers and enablement personnel.• Drive accountability, operational consistency, and continuous learning across training initiatives.
• Serve as a strategic partner between Training, Field Operations, Technical Support, Engineering, Logistics, and Leadership teams.• Provide concise reporting on training performance, workforce readiness, operational risks, and improvement initiatives.• Support cross-functional initiatives focused on deployment quality, technician development, and customer experience.
• Standardize training procedures, operational workflows, and readiness practices across the organization.• Ensure compliance with company policies, operational standards, and safety requirements.• Stay informed of industry trends, technologies, and training best practices.• Perform other duties as assigned.
Qualifications
• Bachelor’s degree preferred in Business, Technology, Operations, Engineering, or related field.
• 5+ years of progressive experience in technical training, workforce development, field operations, or deployment enablement.• Experience supporting customer-facing technology deployments and operational readiness initiatives preferred.• Experience managing technical trainers or operational personnel preferred.
We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.
Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.
EEO StatementEqual Opportunity EmployerSonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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Skills Required
- Bachelor's degree in Business, Technology, Operations, Engineering, or a related field
- 5+ years of progressive experience in technical training, workforce development, field operations, or deployment enablement
- Experience supporting customer-facing technology deployments and operational readiness initiatives
- Experience managing technical trainers or operational personnel
What We Do
Sonny's OneWash - Complete Car Wash Solution This is a new era in commercial car washing, where the customer experience feeds your bottom line. To deliver top value, you need new parts, new equipment, better chemistry, superior technology, and more training – and Sonny’s is leading the way. With Sonny’s OneWash™, we offer the industry’s only complete suite of car wash business solutions. It’s everything you need to succeed. All from one partner. Sonny's is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. Sonny's eight lines of business – consulting, college, equipment, vacuums, controls, marketing, chemistry, and parts combine to create OneWash, the industry's first and only complete car wash management suite designed to promote the growth of car wash businesses everywhere. With full tunnel systems in each of the 50 United States, and equipment in countries all over the world, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe. Sonny's legacy began in 1949 when founder, Sonny Fazio, built his first full-serve car wash. Upon retiring, he began manufacturing replacement parts and eventually equipment for his son's chain of 12 washes spanning three states. Engineered by a car wash operator for his family, Sonny manufactured equipment to do one thing — help his sons make more money washing cars. Soon, word got out and Sonny was flooded with orders for his reliable equipment that washed better, cost less, and produced a clean, dry, shiny car faster with less hassle and expense. That was the beginning of Sonny's The Car Wash Factory. Today, Sonny's is the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA! We also have a full line of OEM parts for Hanna, Peco, PDQ, Belanger, Macneil, Ryko, and other car wash equipment manufacturers.
