Training & Development Specialist

TRAINING AND DEVELOPMENT SPECIALIST 

STATEMENT OF DUTIES 

Reporting directly to the Chief Human Resources Officer, the Training and Development Specialist is responsible for maintaining knowledge of field-based mandatory trainings; assisting in the analysis of agency training needs, compliance requirements, and workforce development initiatives; following established training curricula; and maintaining training and compliance databases for administrative staff, OPWDD programs, and OMH programs. The Training and Development Specialist also serves as a CPR/First Aid and SCIP Instructor and promotes a culture of continuous learning throughout the Agency. 

This position requires a flexible schedule, including occasional evenings and weekends, to meet operational and training needs. 

GENERAL JOB RESPONSIBILITIES 

• Assist with the Agency-wide training initiative by facilitating live trainings for employees at the Main Office Training Department and conducting on-site trainings in residential and program settings while supporting all Agency policies and procedures. 
• Assist with the New Hire Orientation process, including scheduling, coordinating, and facilitating management and departmental presentations. 
• Assist in ensuring training compliance and accuracy within all Agency programs. 
• Consult with Program Directors, Managers, and supervisors to assess departmental training needs and assist in developing programs that address those needs. 
• Maintain training records and databases to ensure accurate documentation and compliance with regulatory requirements. 
• Participate in the development, revision, and enhancement of in-service training programs and materials. 
• Monitor employee training completion and assist with regulatory audits, surveys, and compliance reviews. 
• Serve as a resource to employees and management regarding training requirements, certifications, and professional development opportunities. 
• Deliver CPR/First Aid and SCIP training courses and maintain all required instructor certifications. 
• Demonstrate exceptional customer service and professionalism when interacting with employees, managers, external trainers, and regulatory representatives. 
• Travel to various Agency locations as necessary to conduct training sessions and support program operations. 
• Perform other duties and special projects as assigned. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

• Seasoned presenter and facilitator in a corporate training, educational, or human services setting. 

• Experience working within the Human Services field, including developmental disabilities, intellectual disabilities, behavioral health, or mental health services preferred. 

• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and training management systems. 

• Knowledge of OPWDD and OMH regulations, compliance requirements, and staff training standards preferred. 

• Excellent verbal, written, interpersonal, and presentation skills. 

• Highly organized, detail-oriented, and able to manage multiple priorities effectively. 

• Strong customer service skills and a demonstrated ability to build positive relationships with employees at all levels of the organization. 

• Must be a people person with the ability to engage, motivate, and communicate effectively