In this position you will interface with multiple support teams, including business analysts, user acceptance testers, technology partners, and trainers to ensure successful training implementations. The expected training solutions should be hands-on, interactive, engaging, and concise utilizing adult learning theories as well as the latest training development methodologies and tools. This role also involves a poised and flexible team player who is an experienced writer and editor and comfortable multi-tasking in a fast-paced environment. Communicating complex information in a clear, concise, and accurate way is crucial in this role.
As a Training Developer, in the Wholesale Lockbox Team at JPMorgan Chase, you will develop, deliver, and maintain training materials and support documentation for the Lockbox Receivables Operations. In this role you will support operations’ processing requirements by developing engaging training solutions and developing technical documentations to help drive operation excellence.
Job responsibilities
- Research, develop, publish, and refresh training content for technical operations workflow
- Understand technology’s impact on users at all levels and develop appropriate training content to support learning systems
- Identify and implement appropriate training delivery methodology by content and audience
- Partner with division management, peers and other support teams to develop appropriate training content
- Support the operation sites during system and production implementation of new procedures and processes
- Create presentations and informational videos that support business initiatives or project implementations
- Collaborate with business analysts, trainers, operations staff, and technology partners to deliver the documentations timely and accurately
Required qualifications, capabilities, and skills
- Relevant Bachelor’s degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast-paced business environment
- Excellent writing, editing, organization skills, and strong attention to details
- Intermediate to advanced level of competency Intermediate to advanced level of competency in video and audio editing using tools such as Camtasia and Audacity
- Experience in building virtual reality learning content for machine operation or other simulations
- A creative mind to develop engaging content by utilizing text, illustrations, animations and videos to enhance documentation
- Proficient competency in using Microsoft Word, PowerPoint, Visio, SharePoint, and video/audio/graphic editing tools such as Audacity, Camtasia, SnagIT, Photoshop, Articulate Storyline 360, Canva, advanced action scripts, or equivalent web-based training authoring tools
- Experience in technical and soft skill training content development
- Knowledge of adult learning theories and training development methodologies
Preferred qualifications, capabilities, and skills
- Fast learner – can adapt and acclimate to work in a new environment in a short period of time
- Strong sense of ownership in your personal and team deliverables
- High curiosity in learning more and asking why
- A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines
- An innate ability to innovate or identify and improve process efficiencies
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Relevant bachelor's degree or equivalent four-year practical experience in operations, production, a financial institution, or a fast-paced business environment
- Excellent writing, editing, organization, and attention-to-detail skills
- Intermediate to advanced video and audio editing competency using tools such as Camtasia and Audacity
- Experience building virtual reality learning content for machine operation or other simulations
- Ability to develop engaging content using text, illustrations, animations, and videos
- Proficiency with Microsoft Word, PowerPoint, Visio, SharePoint, Audacity, Camtasia, Snagit, Photoshop, Articulate Storyline 360, Canva, advanced action scripts, or equivalent web-based training authoring tools
- Experience developing technical and soft-skill training content
- Knowledge of adult learning theories and training development methodologies
- Ability to learn quickly and adapt to a new environment
- Strong ownership of personal and team deliverables
- Curiosity and willingness to ask questions
- Ability to manage multiple projects and meet delivery timelines
- Ability to innovate and identify process efficiencies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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