Training Coordinator

Training Coordinator

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience.

Reporting to the Process Excellence Manager, the Training Coordinator works closely with the Fulfilment Centre teams and Leaders to assist with developing SOPs along with facilitating training programs designed to equip employees with the knowledge and skills they need to perform their jobs effectively. 

About the role..

Training design and delivery

• Create and maintain FC training content: Standard Operating Procedures (SOPs), Work Instructions (WIs) and One‑Point Lessons (OPLs).
• Plan, organise and deliver regular training and upskilling sessions; ensure on‑the‑job performance aligns with standard work.
• Coordinate and facilitate FC onboarding, including agency conversions, ensuring new starters are competent to standard.
• Maintain and deliver compelling FC tours for internal and external stakeholders.

Continuous improvement

• Identify process gaps and standardisation opportunities across FC operations.
• Collect, analyse and interpret training and process performance data to spot trends and root causes.

Compliance and quality control

• Maintain accurate training records: attendance, assessments, certifications and version control of materials.
• Support QA reviews of FC documentation and ensure alignment with safety, policy and audit requirements.

Stakeholder partnership

• Work closely with Leaders of the business to prioritise training needs, share updates and gather feedback.
• Partner with People & Culture on cyclical people processes and employee engagement actions.
• Collaborate with Health & Safety to embed a safety‑first mindset in all training.

What it Takes:

• Passionate and confident in guiding new starters and existing teams on their learning journeys through facilitation and support.
• Capable in documenting operational processes and confident in demonstrating these
• Strong stakeholder management and communication skills, including verbal, written and visual. 
• A confident multi-tasker and enjoy working in a fast paced environment. 
• Demonstrated continuous improvement mindset with practical problem‑solving and root‑cause analysis.
• Experience planning and prioritising multiple initiatives in a fast‑paced setting.
• Stakeholder management working across various teams such as Operations, Health &Safety & P&C Teams.

Why you'll love THE ICONIC..

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• The learning collective. Get your knowledge fix with our learning days and hackathons
• Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
• Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• People & Planet Positive. From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
• Wellbeing. Access to our discounted gym memberships and wellbeing programs
• People  first. Access our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
• Refer a friend. Enjoy a referral reward for successfully referring someone to THE ICONIC.

At THE ICONIC, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity. We aim to empower self-expression and ensure our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all

Additional Information..

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]