We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- Enjoy 14 months of pay*
- HMO coverage for you and your family
- Work flexibly with our hybrid working environment
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
As a Training & Compliance Specialist, you will take on the responsibility of developing, delivering, and managing training programs to ensure team members are well-equipped with the skills and knowledge required to excel in their roles. You will also ensure compliance with company policies and industry regulations by maintaining process documentation and tracking updates. Your role is vital in aligning operations with business objectives, ensuring that compliance standards are met, and supporting team development through continuous training initiatives.
- Develop and deliver training programs for new and existing team members.
- Conduct quality checks on training effectiveness and provide feedback for improvement.
- Ensure team compliance with all internal policies and industry standards.
- Maintain and update process documents, directories, and reference libraries.
- Manage day-to-day tasks including team workload allocation and support.
- Collaborate with different departments to align training and compliance efforts with overall business strategies.
- Track and report training progress, compliance status, and areas for improvement.
What You’ll Bring
- Proven experience in training, compliance management, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities, with a keen attention to detail.
- Ability to create, update, and maintain process documentation and training materials.
- Teaching experience is highly desirable.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Basic knowledge of the energy sector is desirable but not required.
With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
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What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence. We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario. Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths. We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus. Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth. We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation. As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities. Visit www.acquirebpo.com for more information
