Training Associate
Remote (Full Time)
Compensation: $80,000 - $90,000
About Us
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.
Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.
Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.
Role Description
The Training Associate will join Zócalo Health during a period of rapid growth and increasing operational complexity. This role exists to help scale and execute a community-oriented primary care model that delivers measurable outcomes for high-need members and health plan partners.
As part of a fast-growing team, you will be responsible for leading the design, development, and delivering training programs specifically for Community Health Workers (CHWs). You will support CHWs in building the skills needed to engage members, navigate community resources, and drive improved health outcomes, while ensuring training is culturally responsive, practical, and grounded in real-world workflows.
This position reports to the Learning and Development Manager.
The Training Associate will contribute in the following ways:
- Own the design and facilitation of the CHW onboarding and ongoing training focused on member engagement, care coordination, documentation, and community resource navigation grounded in best practices and industry standards
- Create and maintain training materials (scripts, role plays, workflows, and field guides) that reflect real CHW scenarios and support consistency across the team
- Partner with CHW managers and field teams to identify gaps, gather feedback, and continuously improve training based on member needs, program goals, and performance data
- Work closely with the Learning and Development manager to maintain an updated Learning Management System (LMS) and track training completion across the CHW team
- Develop cheat sheets and other supporting materials that can be used as a reference to support the Community Health Workers day-to-day operations
Qualifications
- 4-5+ years of experience in training, education, or enablement, ideally supporting frontline or community-based teams
- Experience working with or closely alongside Community Health Workers, patient navigators, or similar roles
- Strong facilitation skills with the ability to make training interactive, practical, and accessible for diverse learning styles
- Experience in Medicaid/Medi-Cal, Enhanced Care Management (ECM), or community-based care models
Preferred Qualifications
- Bilingual (Spanish/English), with the ability to design, deliver, and adapt training materials effectively in both languages
- Proven experience developing engaging training content, including role plays, motivational interviewing exercises, and practical, field-based learning tools
- Strong foundation in adult learning principles and instructional design models, with the ability to tailor content to diverse learner needs
What you can expect from Zócalo Health
- Competitive salary: $XX - $XX (depending on experience)
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k
- Generous PTO policy (up to 15 days per year for FT employees)
- Flexible PTO policy - take the time you need to recharge
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
What We Do
Now serving patients in California, Texas, Washington, and Maryland (July 2025)! Introducing Zócalo Health, a primary care and care management service specializing in culturally-sensitive care for the Latino community. Our mission is to eliminate barriers to healthcare access. At Zócalo Health, each member is paired with a dedicated community health worker (promotora de salud) to create a personalized, relationship-based partnership. This approach enables us to better understand each member's goals, values, and unique cultural background. Studies have demonstrated that such relationship-centered care leads to improved health outcomes over time. Our comprehensive care model focuses on prevention, primary care, behavioral health, and traditional practices, all working together in harmony to support our members' well-being. We believe in promoting holistic wellness that encompasses physical, mental, social, and spiritual aspects, ultimately empowering our members, families, and communities to thrive. Experience the Zócalo Health difference today and join our growing community of satisfied members!
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