TRAINING AND DEVELOPMENT MANAGER

Location: Albuquerque, NM 87109

Required work schedule: (not a remote or hybrid position)

- Monday to Friday: 8:00 AM to 5:30 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance

• Paid Short-Term Disability, Life Insurance, and AD&D

• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave

• Tuition Reimbursement for Professional Development

• 401(k) Plan with Employer Match

• Pension Plan for Long-term Security

• Exciting Opportunities for Career Advancement

Overall Purpose:

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking.

The Training and Development Manager leads the training team, oversees daily department operations, and establishes high standards for training quality and effectiveness. This position focuses on coaching and developing trainers, improving employee performance, and ensuring training programs align with Sandia Area Federal Credit Union’s organizational goals. Through strong leadership, collaboration, and continuous improvement, the Manager fosters employee growth and supports an exceptional member experience.

Responsibilities include, but are not limited to:

• Team Leadership, Coaching, and Development: Lead, coach, and mentor training staff to strengthen instructional skills, build confidence, improve performance, and foster a culture of accountability, collaboration, and continuous professional growth.

• Department Operations and Organization: Oversee daily training department operations, including staff schedules, workload distribution, project coordination, resource management, and prioritization to ensure efficient execution of departmental goals and initiatives.

• Training Quality and Standards: Establish, implement, and maintain consistent standards for instructional delivery, curriculum development, training materials, and learner engagement to ensure a high-quality and effective training experience across the organization.

• Trainer Performance and Accountability: Establish clear performance expectations, regularly observe and evaluate trainer effectiveness, provide actionable feedback, and develop individualized coaching plans to drive measurable improvements in trainer performance.

• Training Needs Assessment and Program Development: Partner with department leaders and Human Resources to identify skill gaps, assess organizational training needs, and guide the development of relevant, engaging, and effective learning programs that support employee performance and business priorities.

• Training Effectiveness and Continuous Improvement: Develop and monitor training metrics, evaluate learning outcomes, gather stakeholder feedback, and implement improvements to strengthen employee competency, knowledge retention, and on-the-job application.

• Cross-Department Collaboration and Training Alignment: Build strong partnerships with department leaders to coordinate training priorities, establish consistent on-the-job learning expectations, maintain accurate and relevant training resources, and ensure employee development supports organizational goals and member experience.

Knowledge, Skills, and Abilities (KSAs)

• Expertise in training delivery and curriculum with a requisite understanding of financial institution operations

• Ability to develop, design, conduct, coordinate, maintain, evaluate and measure effectiveness of training programs for employees.

• Thorough knowledge of adult training methodologies deliver methods.

• Excellent organizational and time management skills.

• Ability to plan, develop and coordinate multiple assignments simultaneously.

• Effective presentation skills and public speaking ability.

• Excellent interpersonal communication, and leadership skills to convey goals, set expectations, provide feedback, and inspire and develop teams.

• Exceptional leadership and team development skills, fostering a high-performance culture through coaching, mentorship, and employee engagement.

• Strategic thinking capabilities to align team efforts with departmental and organizational goals.

• Ability to analyze data and metrics to drive team performance and efficiency.

• Exceptional time management and organizational skills, with the ability to prioritize objectives, oversee multiple functions, and adapt to operational demands.

• Willingness to engage in difficult situations using outstanding interpersonal skills and emotional intelligence.  

• Passionate about teamwork and having a positive influence on others; ability to work independently and demonstrate attention to detail.

• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.

• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.

• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

• Must be willing and able to drive on company business, maintain a valid Driver's License, and adhere to Sandia Area's Driving Policy.

• Ability to perform essential functions, including the ability to lift up to twenty (20) lbs. as needed.

Minimum Education and Experience Requirements

• Bachelor's degree in related field.  Directly related experience, in addition to minimum years required, may be considered as a substitution.

•   Five (5) year(s) of applicable experience required with at least Two (2)year(s) in a supervisory or leadership role.

• General knowledge of credit union branch operations and contact center required.

• Industry training certification preferred.

*** Please submit an employment application to www.sandia.org/careers ***

 Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.