Training and Development Coordinator

Description

Founded in 1948, Arsenal Credit Union is a thriving, federally insured, state-chartered financial cooperative with approximately $390 million in assets. We are passionate about helping our members take charge of their finances through exceptional service delivered across our branch network and powerful digital banking tools. Our mission is to equip members with the confidence, resources, and technology they need to achieve their financial goals — and crush them!

As a proud recipient of the St. Louis Post-Dispatch Top Workplace award in both 2024 and 2025, we celebrate a workplace culture built on unity, trust, and respect. We recognize that our employees are our greatest asset, and we are committed to fostering a welcoming, supportive, inclusive, and inspiring work environment. At Arsenal, you will find fair treatment, open communication, and opportunities for personal growth. Together, we empower our employees to advocate for our members, deliver exceptional service, and make a meaningful difference in our community.

Arsenal Credit Union is seeking a Training and Development Coordinator to join our training team at our corporate office in Arnold, Missouri. This position reports to the Training and Development Manager. The Training and Development Coordinator facilitates and supports training and development programs for employees and managers. This role assists with the design, implementation, and maintenance of learning initiatives that align with organizational goals and workforce development needs. Key responsibilities include facilitating sessions, administering programs, supporting employee onboarding, managing learning resources, coordinating development initiatives, evaluating training effectiveness, and identifying opportunities to strengthen employee development. Candidates with direct training experience who can facilitate training sessions within a short time are strongly preferred.

 What will you be responsible for:

• Conducts and assists with new employee onboarding by coordinating training schedules, preparing materials, facilitating training sessions, and ensuring successful completion of onboarding requirements.
• Assists in the development, maintenance, and distribution of training materials, job aids, procedural documentation, reference guides, and other learning resources.
• Assists in the design, development, implementation, and ongoing maintenance of training programs and learning resources to support employee development and organizational objectives.
• Maintains and updates the organization's knowledge base and learning resources to ensure information remains accurate, current, and accessible.
• Tracks, maintains, and audits employee training records to ensure accuracy, compliance, and completion of required training programs.
• Generates and maintains training reports, participation records, and completion statistics for management review and regulatory requirements.

Requirements

What skills does this position require?

• High school diploma or equivalent required. 
• Associate’s degree in Human Resources, Business Administration, Education, Communications, or a related field preferred. 
• Two (2) years of training, employee development, customer service, administrative support, financial institution, or related experience preferred. 
• Prior credit union or banking experience preferred. 
• Strong organizational and time management skills with the ability to coordinate multiple projects and priorities simultaneously. 
• Ability to facilitate training sessions and communicate information clearly and professionally. 
• Excellent verbal, written, and interpersonal communication skills. 
• Ability to be flexible, adaptable, and solutions-oriented when priorities change or new challenges arise.
• Professional appearance, conduct, and attitude are consistent with organization expectations.

What does Arsenal Credit Union offer? 

• Working at Arsenal is more than a job – You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve! 
• On-the-job training and Career Growth Opportunities – Our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles and learn and advance their careers with Arsenal Credit Union.

Benefits include: 

• 401(k) Retirement Plan with up to 5% company match
• Bonus Plan
• Generous Paid Time Off
• 11 Paid Holidays each year
• Health, Dental, and Vision Insurance options
• FREE Group Term Life Insurance
• FREE AD&D Insurance
• FREE Long/Short-Term Disability

Arsenal Credit Union is an EOE/M/F/Disability/Veteran