As a Training Analyst within Receivables Operations, you will support Receivables Operations and site leadership by delivering accurate reporting, maintaining audit readiness, and driving continuous process improvement.
In this role, you will also serve as a training and testing resource by supporting onboarding and coaching efforts, maintaining process documentation, and executing testing activities to validate process performance and operational readiness.
Job responsibilities
Operations, Reporting & Controls
- Prioritize tasks and assignments to meet deadlines, escalating concerns to the direct manager
- Lead or support special projects assigned by site management
- Perform ad hoc tasks as assigned
- Validate and reconcile the accuracy of reporting and processes
- Engage in process improvements to enhance client experience
- Prepare and publish regular communications and reporting to senior management and operations
- Collaborate with operations partners and leaders
- Build and maintain effective working relationships with internal team members and leadership
Training & Enablement
- Provide structured onboarding (training, shadowing, coaching) and deliver refreshers/targeted coaching based on errors, control findings, or performance trends to ensure consistent execution
- Create and maintain SOPs, job aids, and checklists; identify skill gaps and partner with leadership to build and execute training plans
Testing
Assisting in test planning/execution-coordinating UAT, tracking defects, validating fixes, managing sign-offs, and securing stakeholder buy-in
Required qualifications, capabilities and skills
- Strong analytical, prioritization, organizational, and time management skills
- Problem-solving and issue resolution skills
- Ability to coordinate and organize work while meeting and handling multiple deadline processes
- Demonstrated ability to multi-task and balance numerous activities simultaneously
- Strong ability to work independently as well as within a team
- Excellent verbal and written communication skills
Preferred qualifications, capabilities and skills
- Experience in Receivables Operations
- Knowledge and understanding of internal guidelines established by Public Sector Receivables and the requirements of the client
A Government Security Clearance will be required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Strong analytical, prioritization, organizational, and time management skills
- Problem-solving and issue resolution skills
- Ability to coordinate and organize work while meeting multiple deadlines
- Demonstrated ability to multi-task and balance numerous activities simultaneously
- Ability to work independently and within a team
- Excellent verbal and written communication skills
- Ability to deliver accurate reporting, maintain audit readiness, and engage in process improvement
- Support onboarding, coaching, create and maintain SOPs, job aids, and checklists
- Assist in test planning and execution (UAT), track defects, validate fixes, manage sign-offs
- Government security clearance required (fingerprints, credit check, employment history, possible tax/reference checks) and proof of U.S. Legal Permanent Residence
- Experience in Receivables Operations
- Knowledge of Public Sector Receivables internal guidelines and client requirements
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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