Position: Trainee DBA
Experience: 0-2 years
Location: Hyderabad
Employment Type: Permanent
Notice Period: Immediate
Roles and Responsibilities :-
- Create, update, and manage support tickets using tracking dashboards in ServiceNow
- basic troubleshooting, resolving straightforward queries like logging tickets in tracking systems before escalating complex problems to L2 or L3
- Assisting team members with day-to-day project operations.
- Resolving L1/L2 technical support tickets
- Actively engaging in team brainstorming meetings and providing fresh perspectives
- Escalate unresolvable or highly complex technical problems to Level 2 (L2) or Level 3 (L3) engineering teams with detailed notes.
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What We Do
A premiere data services company serving clients in North America, Datavail has 1,000 data professionals, data engineers, developers, project managers, consultants, and business experts, supported by industry-leading automation and intellectual property. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes. At Datavail, we look for more than smarts, experience and proficiency. On top of those requirements, we seek people who mesh with our corporate values. We seek brilliance without bravado and know-how without a know-it-all attitude. We hold low ego in high regard, embrace problem-solving as a passion and welcome every day as a new opportunity to learn. We’re flexible and hard working. We’re committed to our clients and colleagues. We help our people grow so they can help our clients grow. That makes us grow so we can help even more customers leverage organizational data for business value. Our Core Values: 1. We desire to serve. 2. We embody flexibility for availability 3. We exemplify low ego. 4. We work hard. 5. We strive for continuous improvement. 6. We are growth-oriented.
