The Role
Provide functional support for customer requests, conduct product training, resolve issues, and liaise with specialist groups within the business and technology.
Summary Generated by Built In
The Role:
Fidessa’s Trading Support Analysts are at the forefront of client engagement, delivering expert functional support across Fidessa’s powerful, multi‑asset trading platform.
This role has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities exchanges and execution venues and is used by top tier brokers worldwide.
Trading Support team is part of the Fidessa Global Service Desk and is formed of an enthusiastic mix of individuals with strong data-driven, technical, analytical, functional and customer service skills, looking for a challenging and varied role in a fast-paced environment.
This is an excellent opportunity for a recent grad or someone with up to 4 years of experience with data-driven approach and strong attention to detail who wants direct interaction with clients and trading floors, exposure to complex financial products and a career pathway in trade support, product management or technical account management.
Key Responsibilities:
- In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve.
- In addition to providing real-time phone, chat, and e-mail Support, Trading Support Analysts also conduct regular on-site customer visits to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (when things stabilize).
Required Skills, Qualifications, and Experience:
- Demonstrate a data‑driven approach to problem solving
- Strong (1 year min) experience in equities trading operations, including strong knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business lows will also be considered.
- Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering.
- Proven ability to think analytically under pressure in a production environment.
- Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
- Continuously looks for ways to optimize support processes using data insights
- Self-motivated and positive attitude
- Strong customer service ability
- Excellent problem-solving skills
- Ability to handle stressful situations in a trading environment
Desired Skills:
- Experience supporting Software as a Service platforms
- Knowledge of financial software platforms
- Demonstrates the ability to use scripting to improve operational efficiency.
- Spanish and/or Portuguese speaking
Salary Range and Benefits:
The estimated salary range is $70,000-120,000. Salary is negotiable depending on experience and skills.
Our total rewards program is designed to support employee well-being and professional growth. We offer a competitive benefits package including a discretionary bonus, paid holidays, a 401(k), and comprehensive medical, dental, and vision coverage. Additional benefits include life insurance, short and long-term disability, Commuter FSA, Family Building Benefits, and more. All benefits are subject to eligibility requirements.
About us:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
· Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk.
· Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Learn more at https://iongroup.com/
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The Company
What We Do
Serving Luxembourg's IT needs since 2002, ION Group has focused its activities on 3 pillars: ION Home: IT services for home users. - Computer repair and maintenance - Network Setup - Internet Setup - Email and Hosting Services ION Pro: Maintenance for small and medium businesses - Server maintenance and setup - Network configuration and security - Workstation - Server and services hosting and housing ION Development - Website design and development - Custom application development (Web, Mobile, iOS, Android) - OpenSource software modifications
