What You'll Do:
- Create, modify, and maintain user logins and account configurations within WEX systems.
- Provide 1st level support to all trading application users; respond to support requests via phone, email and IMs
- Work with vendors (Exchanges, ECNs, etc.) to resolve production issues
- Work with developers to improve software and troubleshoot problems
- Maintain documentation of support processes, ongoing technical issues, and workarounds
- Assist with resolving clearing issues
- Work on special projects as necessary
What We're Looking For:
- Must have proven ability to manage multiple tasks effectively
- Must have excellent customer support and communication skills
- Must have an understanding of trading industry concepts and terminology
- A working knowledge of finance industry clearing is a plus
- Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.
- Proficiency with the Windows operating system is a plus
- Self-motivated, energetic and results-orientated
- 2-3 years of Financial Services experience is preferred
What We Do
The Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets.
Why Work With Us
At Wolverine, we've created a strong, collaborative environment with exceptional growth opportunities. Whether your interest is trading, technology, or operations, motivated and innovative individuals can find many pathways to success. Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff.
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Wolverine Trading Offices
OnSite Workspace
We believe that some of our best work is done working alongside each other at our Chicago headquarters. Whether we are sharing a meal prepared by our in-house culinary team or whiteboarding problems, the opportunities to collaborate are endless.

