Location: Glasgow (Hybrid) | Practice Area: Capital Markets | Type: Permanent
Strengthen market integrity through robust surveillance and regulatory excellence.
The Role
As a Communication Surveillance Analyst within our Finance, Risk, Regulatory & Financial Crime (FRRF) capability, you will support investment banking clients in meeting regulatory expectations and maintaining effective conduct risk frameworks. You will play a key role in monitoring electronic and voice communications, identifying potential market abuse or misconduct, and enhancing surveillance frameworks across Capital Markets environments.
This hybrid role is based in Glasgow, combining on-site collaboration with flexible remote working.
What You’ll Do
- Conduct surveillance of electronic communications (email, chat, voice) to identify potential market abuse, misconduct, or regulatory breaches
- Review and escalate alerts in line with internal policies and regulatory requirements (e.g., MAR, MiFID II)
- Document findings clearly and support investigations with accurate and timely reporting
- Collaborate with Compliance, Legal, and Front Office stakeholders to enhance surveillance controls and processes
- Contribute to ongoing optimisation of surveillance models, lexicons, and monitoring frameworks
What We’re Looking For
- Experience in Communication Surveillance, Trade Surveillance, or Conduct Risk within an Investment Banking or Capital Markets environment
- Strong understanding of market abuse regulations and conduct risk frameworks
- Ability to analyse large volumes of information with accuracy and sound judgement
- Clear written and verbal communication skills, with the ability to present findings objectively
- Proactive approach to process improvement and control enhancement
Bonus Points For
- Experience working with surveillance tools such as NICE Actimize, Smarsh, Global Relay, or similar platforms
- Exposure to regulatory remediation or transformation programmes
- Knowledge of trade lifecycle processes across asset classes
- Familiarity with data analytics tools to support surveillance activities
- Experience operating within a consulting or client-facing environment
Why Join Capco
- Deliver high-impact technology solutions for Tier 1 financial institutions
- Work in a collaborative, flat, and entrepreneurial consulting culture
- Access continuous learning, training, and industry certifications
- Be part of a team shaping the future of digital financial services
- Help shape the future of digital transformation across FS & Energy.
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum 40 Hours of Training Annually — take your pick; workshops, certifications, e-learning. Business Coach assigned from Day One to provide one-on-one guidance and accelerate your development.
- Healthcare Access: Convenient online GP services.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Use of Artificial Intelligence in Talent Acquisition
At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails, and creating compelling, brand-aligned job postings that accurately reflect role requirements. AI is also used in interview scheduling to improve efficiency.
AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.
Skills Required
- Experience in Communication Surveillance, Trade Surveillance, or Conduct Risk
- Strong understanding of market abuse regulations and conduct risk frameworks
- Ability to analyse large volumes of information accurately
- Clear written and verbal communication skills
- Proactive approach to process improvement
What the Team is Saying
Capco Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Wellbeing resources are extensive, featuring a global platform with a Mental Health Hub, EAP-style support, coaching, financial-wellness content, and regional wellbeing events. These offerings position health and lifestyle support as a core part of the employee experience.
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Parental & Family Support — Family-friendly design includes enhanced maternity, adoption, and shared parental leave along with paid leave for pregnancy loss, fertility treatment, menopause, and bereavement. U.S. Return-to-Work materials highlight flexibility and structured support for caregiving needs.
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Inclusive Benefits Coverage — Recognition on the Human Rights Campaign Corporate Equality Index signals LGBTQ+ inclusive policies and benefits in the U.S. context. This reflects intentional coverage for diverse families and life stages.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
