Trade Support Associate

Job Description
Are you ready to make an impact in the dynamic world of Equity Derivatives? Join our team at J.P. Morgan, where your skills and passion will drive innovation and exceptional client service. We offer unparalleled opportunities for career growth and a collaborative environment where you can thrive and contribute to meaningful projects.
As a Trade Support Associate in the Equity Derivatives Sales Support team, you will deliver sales, client, and global operational oversight for the Equity Derivatives business. You will focus on providing post-trade sales support with extensive front office and client interaction. Your role involves understanding the end-to-end trade lifecycle and leveraging your skills to optimize processes and implement solutions. Building a global network of stakeholders is essential, making interpersonal skills a key focus.
Job responsibilities:

• Interact daily with Sales, Trading, Clients, Middle Office, and Global Operations groups, as well as Technology and Project delivery teams.
• Manage the day-to-day operations of a Sales Desk, coordinating all aspects of pre- and post-trade support for clients.
• Support multiple Sales desks and Salespeople across the Europe, Middle East, and Africa region.
• Collaborate with team members to ensure a smooth process from client onboarding to settlement.
• Own a portfolio of clients, serving as the primary contact for any trading-related queries.
• Oversee end-to-end operations for your Sales desk and clients, ensuring exceptional client experiences.
• Manage derivative lifecycle events, including trade bookings, novations, and cash flow events.
• Act as an escalation point for trade lifecycle issues, managing expectations and finding solutions.

Required qualifications, capabilities, and skills:

• Ability to thrive in a high-pressure environment, multitasking high-profile escalations while managing expectations.
• Strong problem-solving skills with a conceptual understanding of products and processes.
• Diligent approach to work with a focus on accuracy and precision.
• Team-oriented personality that inspires and motivates peers.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, and Visio).
• Clear and effective communication skills, able to convey structured messages to diverse clients and stakeholders.

Preferred qualifications, capabilities, and skills:

• Degree educated or JPMorgan Apprenticeship Alumni.
• Experience and understanding of derivatives products.
• Client or investment banking middle office experience.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.