Powering Great Work
We started as the place to find a trusted trade. Now, as we shape the future of home improvement, we're building the tech to transform that landscape for everyone - better products, smarter data, AI where it actually helps - so trades can spend less time on admin and consumers can find someone they trust, first time. That's Powering Great Work, and it's why every team here exists:
🔧 Trades spend less time on admin and more on winning work and growing their business
🏠 Homeowners get a trusted trade, first time, every time
🚀 We get to build products that change homes and lives across the country
As our next Customer Service Advisor (Trade Support), you'll be the first voice tradespeople hear when they need help, support or advice. Whether it's solving a problem, answering a question or showing them how to get more from their membership, you'll make every interaction simple, helpful and worth their time. That's how trades get back to winning work, and it's a big part of why they stay with us.
The job, unfiltered:
Help tradespeople get more from Checkatrade by answering their calls and emails with care and confidence.
Spot where you can add value, and guide members towards the tools, features or upgrades that support their goals.
Solve the tricky ones: listen closely, think it through and use sound judgement to put things right.
Escalate the right cases to the right teams, and work with them to get things sorted quickly.
Share what you hear from members, so we can improve how we support them, cut repeat contact and build trust.
The fit:
Customer service experience, ideally in a membership or B2B environment.
Clear, calm and compassionate communication, even in tough conversations.
A logical, problem-solving mindset. You work through issues methodically and keep things fair.
Confidence working at pace and adapting when things change.
Comfort with tech: systems like Salesforce Service Cloud, GSuite and AI-powered tools.
(Don't self-select out because you don't tick every box. We'd rather meet you.)
What you get
💰 Competitive salary, annual bonus & equity scheme
🩺 Health, wellbeing and learning support
🚲 Gym membership, Smart Tech Scheme, Cycle Scheme
🎂 Birthday/special day leave, buy & sell holiday scheme
❤️ 1 week's paid charity leave, and more
How this goes
Screening call with one of our Talent Acquisition Partners
First stage interview with our Associate Managers
Not this one? Stay close anyway. Join the Talent Community and we'll ping you the second something better fits.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Skills Required
- Customer service experience, ideally in a membership or B2B environment
- Clear, calm, and compassionate communication skills
- Logical problem-solving mindset and sound judgment
- Ability to work at pace and adapt when things change
- Comfort using technology, including Salesforce Service Cloud, GSuite, and AI-powered tools
What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
