The Role
Provide external-facing support for client equity and options trading during extended/off-hours shifts. Monitor and troubleshoot internal trading systems and connectivity, escalate incidents, execute operational processes, collaborate with routing/clearing/integration/sales teams, document issues and drive continuous improvements to trade desk workflows.
Summary Generated by Built In
The Role:
Trade & Operations Support provides external-facing support for client trading workflows, along with oversight of internal platforms and systems during designated off-hours shifts.
Key Responsibilities:
- Provide external-facing support of client trading workflows during extended hours equity and option trading sessions
- Monitor the health and performance of internal trading systems and external connectivity
- Troubleshoot and escalate operational, connectivity, and client-related issues in real time
- Collaborate with internal teams, including Routing, Clearing, Integration, and Sales, to support and enhance the client experience.
- Execute day-to-day operational processes while continuously identifying and driving improvements to trade desk workflows
- Document incidents, issues, and resolutions to support operational transparency and continuous improvement
Required Skills, Experience, and Qualifications
- 1–5 years of experience in trading operations, trade support, or market operations
- Familiarity with equity and options trading workflows preferred
- Experience in a high-volume, time-sensitive trading environment
- Prior client-facing support experience strongly preferred
- SIE, Series 7, Series 57, or willingness to obtain
Core Competencies:
- Strong problem-solving and analytical skills
- Ability to work independently and make sound decisions in a low-supervision environment
- Excellent communication skills, both written and verbal
- High attention to detail and accuracy
- Ability to remain calm and effective under pressure
- Strong sense of accountability and ownership
Salary Range and Benefits:
The estimated salary range is $100,000 - $125,000. Salary is negotiable depending on experience and skills.
Our total rewards program is designed to support employee well-being and professional growth. We offer a competitive benefits package including a discretionary bonus, paid holidays, a 401(k), and comprehensive medical, dental, and vision coverage. Additional benefits include life insurance, short and long-term disability, Commuter FSA, Family Building Benefits, and more. All benefits are subject to eligibility requirements.
About us:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Learn more at https://iongroup.com/
Skills Required
- 1-5 years of experience in trading operations, trade support, or market operations
- Familiarity with equity and options trading workflows
- Experience in a high-volume, time-sensitive trading environment
- Prior client-facing support experience
- SIE, Series 7, Series 57, or willingness to obtain
- Strong problem-solving and analytical skills
- Ability to work independently and make sound decisions with low supervision
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Ability to remain calm and effective under pressure
- Strong sense of accountability and ownership
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The Company
What We Do
Serving Luxembourg's IT needs since 2002, ION Group has focused its activities on 3 pillars: ION Home: IT services for home users. - Computer repair and maintenance - Network Setup - Internet Setup - Email and Hosting Services ION Pro: Maintenance for small and medium businesses - Server maintenance and setup - Network configuration and security - Workstation - Server and services hosting and housing ION Development - Website design and development - Custom application development (Web, Mobile, iOS, Android) - OpenSource software modifications
