Trade Lifecycle Specialist IV

Job Description
Are you ready to take your career to the next level in a fast-paced and rewarding environment? As a Trade Lifecycle Specialist IV within our Foreign Exchange team, you'll have the opportunity to work with industry leaders, manage high-impact processes, and contribute to the success of a global financial powerhouse. This role offers significant growth potential, recognition for excellence, and the chance to make a real difference in our operations.
Job summary:
As a Trade Lifecycle Specialist IV within J.P. Morgan's Currencies Operating team, you will play a crucial role in delivering comprehensive operational services for our Foreign Exchange business. Our team supports over 60,000 clients, managing payments across 135 countries and transacting in 113 currencies, handling over $2 trillion in gross settlements daily. This role offers a dynamic and fast-paced environment with opportunities for continuous learning, increased responsibility, and recognition for excellence. You will collaborate with clients, product partners, processing teams, and other internal teams to ensure seamless operations, perform key controls, and provide top-quality client service.
Job responsibilities:

• Manage failed settlements (nostro breaks) and ensure timely resolution.
• Ensure accurate payment settlements and follow up on any discrepancies promptly.
• Monitor and respond to incoming queries via SWIFT, email, and eServe.
• Identify and investigate root causes of issues.
• Build strong relationships with internal partners and external clients.
• Participate in process improvement initiatives.
• Escalate issues to the team leader within appropriate timeframes.
• Collaborate with various groups to resolve client issues efficiently.
• Generate manual SWIFT payments.

Required qualifications, capabilities, and skills:

• Experience in an operational, financial services, or customer service environment.
• Strong organizational skills with the ability to manage and prioritize workload.
• Excellent communication skills and experience in building relationships.
• Ownership mindset with the ability to follow through on departmental objectives.
• Strong analytical and problem-solving skills
• Excellent time management skills
• Ability to work under pressure with urgency and attention to detail.

Preferred qualifications, capabilities, and skills:

• FX experience is desirable but not essential.
• Results-oriented with the capability to prioritize and think laterally.
• Good working knowledge of the Global Transfer Policy is advantageous.
• Knowledge of TSSFX, IRECS, FTS, and PRPC is useful.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.