Subaru of Glendale

Trade Up Coordinator

Posted 2 Days Ago

Be an Early Applicant

Glendale, CA, USA

In-Office

Junior

Automotive

The Role

Handles dealership customer inquiries, sales appointment follow-up, internet and phone leads, initial financing information, lease buyout questions, lease maturity outreach, and upgrade opportunities with service customers. Maintains daily CRM records, supports lead re-engagement, and collaborates with sales teams and management to improve processes and customer relationships.

Summary Generated by Built In

At #1 Subaru Dealership in the USA, Subaru of Glendale we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Subaru of Glendale is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

Medical
Dental
Vision
Life Insurance
Paid Vacation
Paid Training
Discount on Products and Services
Bonuses

Responsibilities

Answer customer calls and establish follow-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Answer questions with Lease buyout.
Follow up with lease maturity customers.
Engage with Service customers to upgrade.

Qualifications

At least one previous role based in customer service experience
At least one year experience in retail auto sales
Minimum three years of driving experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Skills Required

At least one previous customer service role
At least one year of retail auto sales experience
Minimum three years of driving experience
Strong computer skills
Collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality

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The Company

36 Employees

Year Founded: 2010

What We Do

Subaru of Glendale is an automobile dealership in Glendale, California, selling new Subaru vehicles and a broad selection of used cars, trucks, and SUVs. The dealership serves customers in Glendale and nearby communities including Burbank, Pasadena, and Beverly Hills, and supports online inventory browsing and test drives. Its sales team handles vehicle demonstrations, product guidance, buyer follow-up, and referral-oriented customer service.