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A leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
The Role
Manage customs documentation and shipment clearance across U.S. and Canadian borders. Responsibilities include reviewing entries, applying tariff classifications, auditing duty calculations, tracking shipments, reconciling payments, maintaining compliance records, supporting CTPAT, communicating with brokers and forwarders, researching routine customs issues, and escalating complex matters. The role also monitors regulatory updates and identifies recurring process gaps.
Summary Generated by Built In
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
We’re on the lookout for a Trade Compliance Specialist to help keep goods moving smoothly across U.S. and Canadian borders. In this hands-on role, you’ll manage customs documentation, monitor shipment clearance, and maintain accurate trade records while working closely with customs brokers, freight forwarders, and internal teams. You’ll play an important role in ensuring shipments move efficiently and in compliance with applicable requirements, while building your expertise in customs and trade compliance in a fast-paced global environment.
In This Role
- Compile and transmit shipment data and documentation to customs brokers to support timely and compliant entry filings
- Review customs entry documents for completeness and consistency, and flag discrepancies to senior compliance staff for resolution
- Apply established Harmonized Tariff Schedule classifications to shipments and assist with classification research under supervision
- Support post-entry activities by compiling documentation and data for Post Summary Corrections, protests, and duty drawback and refund claims under guidance
- Audit filed customs entries against source documents, including commercial invoices, packing lists, tariff classifications, and duty and fee calculations, and flag discrepancies for correction
- Track inbound and outbound shipments and monitor customs clearance status, maintaining accurate shipment and clearance logs
- Serve as a daily point of contact for customs brokers and freight forwarders on routine documentation and shipment status questions
- Research and resolve routine customs holds, examinations, and documentation discrepancies, escalating complex issues to senior staff
- Track and reconcile duty, tax, and fee payments, including monitoring Automated Clearing House (ACH) periodic monthly statement activity
- Maintain accurate, well-organized trade compliance records and filing systems in accordance with recordkeeping and retention requirements
- Support the Customs-Trade Partnership Against Terrorism (CTPAT) program by maintaining required documentation and records
- Follow established standard operating procedures and work instructions, and help maintain current process documentation
- Monitor regulatory bulletins and trade notices, and flag relevant changes for senior compliance staff
- Identify and report recurring errors, trends, or process gaps observed in daily work
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- Associate’s or Bachelor’s degree, or equivalent relevant experience
- 3+ years of experience in import/export operations, logistics, supply chain, or customs brokerage
- Working knowledge of customs documentation and the import entry process
- Strong attention to detail, organization, and data-entry accuracy
- Proficiency with spreadsheets and ERP, trade, or logistics systems
- Experience with the Automated Commercial Environment (ACE), Automated Broker Interface (ABI), or customs broker portals
- Familiarity with tariff classification, Importer Security Filing (ISF) requirements, and partner government agency requirements
- Experience with Canadian customs processes preferred
- Customs brokerage or freight-forwarding experience preferred
- Certified Customs Specialist (CCS) designation or interest in pursuing certification as part of professional development
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
Skills Required
- Associate's or Bachelor's degree, or equivalent relevant experience
- 3 or more years of experience in import/export operations, logistics, supply chain, or customs brokerage
- Working knowledge of customs documentation and the import entry process
- Strong attention to detail, organization, and data-entry accuracy
- Proficiency with spreadsheets and ERP, trade, or logistics systems
- Experience with the Automated Commercial Environment, Automated Broker Interface, or customs broker portals
- Familiarity with tariff classification, Importer Security Filing requirements, and partner government agency requirements
- Experience with Canadian customs processes
- Customs brokerage or freight-forwarding experience
- Certified Customs Specialist designation or interest in pursuing certification
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The Company
What We Do
Welcome to Four Hands. Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win. And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
