FLS Transportation Service is currently seeking a Track & Trace Representative to join our rapidly growing organization.
We deliver amazing customer experiences for one of North America’s biggest brands. We’ve been doing it for three decades and we’re only getting started. Our success has been a result of our team. We’ve built a vibrant culture of employees who believe in the core values of dream big, work hard, learn constantly and enjoy life! If you’re looking to do great work with great people, we’d love to hear from you.
Responsibilities :
- Tracking drivers from point of origin to destination ensuring that they are on schedule for pick-up and delivery appointments;
- Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer);
- Communicating issues or delays to the Operations Team and providing solutions whenever possible in order to maintain the highest customer satisfaction;
- Verifying customer delivery requirements are being met in a satisfactory manner;
- Utilizing our in-house programs and online outlets to provide our customers with the most up to date status.
- Schedule appointments and Track Loads
Requirements:
- High School Diploma
- Demonstrated ability to stay current and accurately interpret industry trends;
- Excellent organizational & time management skills, with the ability to handle multiple priorities and deadlines;
- Excellent customer service, communication and computer skills (Microsoft Word, Excel and data entry systems);
- Ability to positively influence culture and behavior and work effectively with all levels within the company;
- Career driven - this is not just a job but an opportunity to grow;
- Strong attention to detail and effective critical thinking.
- Experience with Microsoft Office
- Good Phone Skills
Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact [email protected].”
Skills Required
- High School Diploma
- Demonstrated ability to stay current and accurately interpret industry trends
- Excellent organizational and time management skills with ability to handle multiple priorities and deadlines
- Excellent customer service, communication and computer skills (Microsoft Word, Excel and data entry systems)
- Ability to positively influence culture and work effectively with all levels within the company
- Career driven with interest in growth
- Strong attention to detail and effective critical thinking
- Experience with Microsoft Office
- Good phone skills
What We Do
FLS is the #1 3PL for cross-border freight between US and Canada and we’re #23 on Transport Topics index of largest 3PLs in North America. FLS is dedicated to servicing all major modes of transportation including dry van, temperature controlled, flat bed, LTL and intermodal services. Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients. Every day, our team of logistics experts are driven by a single shared goal: delivering every load on time, every time, with the least amount of headaches. It’s what our shippers want. It’s what our carriers want. And it’s what we deliver. Every load covered. No sweat.
