Toyota of Smithfield Finance Manager

Finance Manager

The Finance Manager is responsible for providing exceptional customer service while helping customers and the sales staff choose and close vehicle sales and presenting products that protect their vehicle purchases. This individual also works with lenders to obtain financing approval and completes all vehicle purchases and associated paperwork accurately and on time. The F&I Manager is responsible for following up on and collecting receivables.

• The Finance Manager reports day-to-day issues to the General Sales and General Manager.

Job Description:

Essential Functions -

• Greet customers in a friendly and professional manner.
• Present the first standard customer presentation (“pencil”) of the vehicle(s) that they are interested in buying while explaining all the optional finance products available for the vehicle.
• Assist in closing the deal according to the sales process. 
• Assist sales managers in selling to ensure and maintain a respectable closing ratio.
• Help customers choose protection packages for their vehicles by presenting all products and their benefits to all customers.
• Ensure financing for customers by building professional relationships with lenders and working with them to get the best financing available for our customers.
• Submit deals to the bank electronically using the appropriate dealer system.
• Enter transactions accurately into CDK and bank approval systems (DealerTrack, Route One, CUDL, etc.).
• Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state-specific DMV, and lender requirements.
• Track deal receivables and follow up on outstanding items to ensure the collection of all money and bank stipulations for contract funding.
• Stack and scan deals and get them to the office promptly
• Interact with the sales team and managers to ensure transactions are completed accurately and to the customer’s satisfaction.
• Participate in store meetings, including Sales Receivables, Save-a-Deal, and Store Manager meetings.
• Ensure that CIT and problem logs are worked on and cleaned up daily
• Follow-up with customers as a courtesy reminder for purchased products requiring customer
• Assist the Sales Team with customer engagement in the sales department during peak traffic times.

Performance Measurements & Expectations -

• F&I Deal Average - $1,800 per copy and above
• Electronic sign deal (E-sign) - 90% or higher 
• Warranty penetration - 45% or higher
• Gap penetration - 30% or higher
• Sealant penetration - 20% or higher
• Maintenance penetration - 25% or higher 
• Road Hazard penetration - 20% or higher
• Products per deal - 1.25 or higher

Environmental & Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear
• While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds

Benefits Include:

• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off

• Communication skills – communicate effectively with others
• Time Management – ability to manage one’s own time
• Typing – the ability to type efficiently to enter accurate information into the tracking system
• Mathematics – the ability to solve basic math calculations.
• Basic computer skills