Total Rewards Specialist

SUMMARY

The Total Rewards Specialist will be responsible for supporting the Senior Manager of Compensation and Benefits by providing effective communication, vendor management, and general support in executing the company's Total Rewards (Benefits and Employee Engagement) programs, initiatives, and strategic objectives.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Perform regular benefit audits, reports and workflow using advanced Excel functions (e.g., PivotTable, Vlookup, Xlookup, formatting and formulas).
• Develop, maintain, and improve audit templates and tracking tools in Excel to ensure benefit accuracy and efficiency.
• Identify discrepancies or irregularities in datasets and coordinate with relevant teams to resolve issues.
• Assist with the daily administration of the benefit plans.
• Assist with resolving employees' questions regarding benefits.
• Liaison with carriers, broker, and employees.
• Assist in creating and maintaining benefit communications to help increase employee understanding of the benefit plans.
• Partner with benefit vendors for issue resolution, as needed.
• Assist with annual benefits open enrollment and new hire benefits enrollment.
• Utilize existing systems and processed to update life event requests.
• Respond to inquiries from Short and Long Term Disability carrier.
• Maintain Summary Plan Descriptions, Plan Documents, Benefit Summaries and Summary of Benefits and Coverage (SBCs).
• Distribute required notices for Health Plan and 401(k) Plan.
• Ensure compliance with regulatory reports relating to Affordable Care Act.
• Respond to 401(k) inquiries from employees relating to enrollments, plan changes and contribution amounts.
• Ensure compliance with all applicable federal, state and local laws and regulations, as well as internal policies.
• Coordinate day-to-day processing of the tuition reimbursement and CEU reimbursement programs
• Coordinate ordering and tracking of semi-annual shirts and annual holiday gifts for employees.
• Maintenance of employment files through third-party vendor.
• Verify Employment and distribute mail.
• Identify confidential information and maintain strict confidentiality of information.
• Promote customer satisfaction, both internal and external.
• Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
• Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.
• Regular and reliable attendance is required for the job.

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• High school diploma or GED required; college degree preferred.
• Strong Knowlege of ADP/WFN (Workforce Now) system capability preferred.
• Basic knowledge of benefits and employee engagement processes preferred.
• Strong verbal communication skills with the ability to counsel and tactfully assist people with sometimes difficult situations.
• Strong attention to detail and the ability to prioritize and organize work.
• Excellent written communication skills.
• Ability to develop new approaches, streamline processes and create positive customer interactions.
• Critical thinking skills and a proactive approach to problem solving.
• Strong analytical skills with the ability to research, organize, and present data.
• Manage multiple tasks simultaneously and quickly adapt to changes in work assignments.
• Proactively address issues and anticipate need for information.
• Ability to thrive in fast-paced, deadline driven work environment.
• Must have proficient computer skills, including Microsoft Office (Word, Excel and Outlook); proficiency in USRC applications required within 90 days of hire.