Join Vanguard as the Total Rewards Global Process Owner and play a pivotal role in shaping the technology and processes that support our global compensation, benefits, and rewards programs. This highly visible position offers the opportunity to partner across HR, Total Rewards, and Technology teams to drive strategic process improvements, optimize employee experiences, and lead the implementation of innovative solutions within Workday, ServiceNow, and other critical platforms.
As a trusted advisor and subject matter expert, you'll translate complex business needs into scalable technology solutions, influence key stakeholders, and help deliver a world-class Total Rewards experience for Vanguard crew worldwide. If you're passionate about HR technology, process excellence, and creating meaningful impact at scale, this is an exciting opportunity to lead transformation and drive lasting business value.
Responsibilities:
- Proactively analyzes business and user needs and identifies, evaluates, and develops complex information systems to meet business requirements. Provides insight on the business implications of technology systems.
- Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results. Formulates and defines the systems scope and objectives, based on user needs and industry requirements.
- Utilizes deep understanding of business needs to direct process improvement projects for internal business groups, aiming to improve key business results. Leads the design and testing of new or enhanced applications that align to the overall business technology strategy.
- Leads the implementation of business systems and software. Analyzes, defines, and documents existing systems logic challenges, and makes revisions to address business issues.
- Monitors user experiences and feedback on the use of business applications, and makes enhancements to system productivity, as needed. Leads the collection, documentation, and maintenance of functional requirements and modeling.
- Guides and advises less experienced crew.
- Participates in special projects and performs other duties as assigned.
Qualifications:
- Five years’ related work experience. Three years’ experience in business technology preferred.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
- Experience supporting HR or Total Rewards systems and processes; Workday and ServiceNow experience strongly preferred.
- Strong background in business analysis, including requirements gathering, process mapping, and functional documentation.
- Ability to translate business needs into technical solutions and drive implementation in partnership with IT.
- Experience with system testing and implementations, including test case creation and user acceptance testing (UAT).
- Strong analytical, interpersonal, and communication skills, with experience in HR metrics, reporting, and identifying trends and risks.
- Proven ability to manage multiple priorities, influence stakeholders, and serve as a strategic partner, with compensation/benefits knowledge and relevant certifications (e.g., SHRM, project management) preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Five years related work experience
- Three years experience in business technology
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree
- Experience supporting HR or Total Rewards systems and processes
- Workday experience
- ServiceNow experience
- Strong background in business analysis, including requirements gathering, process mapping, and functional documentation
- Ability to translate business needs into technical solutions and drive implementation with IT
- Experience with system testing and implementations, including test case creation and UAT
- Strong analytical, interpersonal, and communication skills, with experience in HR metrics and reporting
- Proven ability to manage multiple priorities, influence stakeholders, and serve as a strategic partner
- Compensation/benefits knowledge and relevant certifications (e.g., SHRM, project management)
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
-
Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
-
Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
