The Role
The Tools Specialist ensures smooth operation of online Geo products by diagnosing problems, coordinating tool updates, and developing new tools for the Operations team.
Summary Generated by Built In
Role overview
The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.
The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.
Responsibilities
- Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
- Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
- Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues,
- Coordinate tool releases and new updates (as needed),
- Test tool fixes/changes/new features for engineers,
- Submit code changes for tools (as needed),
- Develop new tools/Dashboard as needed by the teams,
- Diagnose global geo problems related to software/Linux,
- Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.
Required skills
- 1-3 years of experience in a similar domain,
- ArcGIS desktop, ArcGIS server experience,
- Scripting knowledge – Python and SQL experience,
- High school graduate or equivalent,
- Technological savviness,
- Availability to work on the weekends (1-2 week days/month)
- Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business,
- Strong problem-solving skills and excellent attention to detail,
- Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving.
- AI literacy
Nice to have
- Github
- FME
Skills Required
- 1-3 years of experience in a similar domain
- ArcGIS desktop, ArcGIS server experience
- Scripting knowledge - Python and SQL experience
- High school graduate or equivalent
- Excellent interpersonal and communication skills
- Able to work independently, motivated, with a proactive attitude
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The Company
What We Do
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. They serve as an operations partner for AI, robotics, and autonomous programs, managing complex data collection and field operations across markets. Their teams count features, take pictures, record speech, and scan areas to provide high-quality data where automation is not possible, supporting clients in making informed decisions.
