Job Purpose:
· To collect
revenue from toll users, assess toll booth and lane area thereby ensuring
efficient and
· effective
vehicle throughput and customer satisfaction. Identified toll collectors would
need to
· assist in
the control room as and when required.
· Main
Technical Duties:
· Attend to bleed-offs in accordance with procedures and be accurate when handling cash.
· Collects Day Pass/ Toll Collector fees from customers as per company procedure/method.
· Complete all end-of-shift documentation as per procedure.
· Ensure float procedures are applied and adhered to in relation to the issuing and retrieving of floats.
· Ensures accuracy of cash handling/counting operations/card swiping etc.
· Ensures correct stationery/equipment is available in the booth at the start of the shift. Ensures that the attendance register has been signed.
· Account for any shortages.
· Assist road user in case of breakdowns and refer same to the control room.
· Collect float and all required stationery which must be signed for
· Ensure accuracy of cash handling by correctly classifying vehicles and entering the
· method of payment into the system
· Ensure all necessary documentation is updated on the system as per cash procedures.
· Inform the supervisor when the bleed-off limit has been reached.
· Log onto the system as per the operating identification number
· Attend team safety toolbox briefing/talk at the commencement of every shift and/or specific /unique task.
· Ensure appropriate PPE is used and in good condition to perform specific tasks/working conditions.
· Ensures accidents/incident management is attended to timeously.
· Identify and report any SHE incident/accidents immediately as per the SHE system.
· Identify and report unsafe conditions that could lead to unsafe working conditions and/or environmental harm immediately.
· Ensure document control and distribution in accordance with ISO Policy and Procedures.
· Ensure quality control in accordance with ISO Policy and Procedures.
· Strict compliance with all policies and procedures.
· Assist with queries to the best of your ability and refer any concerns/complaints to your
· Supervisor / Manager immediately.
· Assists with and/or ensures a friendly and professional approach is adopted when dealing
· with customers and/or clients, applying best-of-class service to all customers/clients and/or
· road users, irrespective of the behavior of others.
· Assists with and/or ensures cordial and mutually beneficial relations with customers/clients
· and/or road users.
· Performs relief duties as and when required for designated positions.
· Acknowledge incidents during the shift.
· Build and maintain friendly, professional, and effective relationships with team members and colleagues.
· Continually model employer’s values.
· Ensure a friendly and professional approach is adopted when dealing with colleagues,irrespective of the behavior of others.
· Ensure no cash, gifts, etc. are accepted for personal favors.
· Follow through to ensure that quality and productivity standards are consistently and accurately maintained.
· Handle stress in ways that do not negatively impact others, maintain a positive attitude and respond openly to feedback.
· This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.
Requirements
QUALIFICATIONS AND EXPERIENCE
The following are the minimum required
qualifications for the role: -
· Grade 12
Certificate
· Basic
computer literacy skills (MS Office)
· At least
2-year experience as a cashier
· A good
knowledge of Calculations/Mathematics
ATTRIBUTES
- · Communicates
effectively on all levels (verbal & and written)
- · High level
of honesty and integrity
- · Attention
to detail.
- · Planning,
organising, and prioritizing.
- · Toll
collection and toll road knowledge (advantageous)
- · Professionalism
- · Customer
service orientation
- · Teamwork
- · Numerical
skills
- · Problem-solving
TENURE
· The
position is on a fixed Term renewable contract.
APPLICATION DETAILS AND PROCESS
Candidates who meet the above stated Qualifications
and Experience must apply to: -
The Managing Partner
DBK Management Consulting Limited
Lusaka, Zambia
Applications should be submitted online via the
recruitment portal.
To submit your application, URL on the job posting
for Toll Collector and fill in all the required fields.No
paper-based applications will be considered for the application process.
The applicants should include: -
· A Letter of
application, Curriculum Vitae and Certified copies of all qualifications and certificates.
· Names and
addresses of three (3) referees, two (2) of whom must be professional authorities in relevant fields.
Send all
application to this email
CLOSING DATE
All applications must be received before mid-night 15 January 2026.
- DBK Management Consulting Limited is an
equal opportunity employer.
Skills Required
- Grade 12 Certificate
- Basic computer literacy skills (MS Office)
- At least 2-year experience as a cashier
- A good knowledge of Calculations/Mathematics
What We Do
DBK Management Consulting Limited is a Zambian Human Capital Company specializing in human capital and management consulting, focused on improving people, processes, and overall performance for organizations.
