At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $115/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is seeking a Titling Support Specialist to assist the Titling Department with accurately collecting, storing, and processing the necessary documents to update the lien holder on the vehicle title of a refinanced auto loan, post-funding.
In this role, you will…
- Facilitate and complete virtual document signing events, and make them available for review during and after the refinance process
- Work with other members of the Titling Department to ensure outbound files are being sent to our titling partners for submission within SLAs
- Collect, sort, and scan daily inbound mail shipments for processing by Titling Specialists
- Manage storage of documents held in the Denver office, periodically auditing for compliance with jurisdictional & departmental guidelines
The essential functions of this role must be performed onsite in our downtown Denver, Colorado office.
About You
You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way.
You have:
- one or more years experience providing superior customer service in a financial services office setting
- a high level of attention to detail
- flexible to work an 8-hour shift Monday-Friday between 8:00 AM and 7:00 PM. Weekend availability may also be required.
- prepared to engage in and complete a 3-week onboarding experience, with mandatory attendance for 8-hour days, Monday through Friday, to set you up for success in the role
- previous experience in loan processing, titling, or handling of mortgage/loan documents is preferred, but not required
- experience with Google Suite, and can learn new platforms/systems quickly
- bilingual in Spanish/English preferred
- high School Diploma or GED equivalent
- authorized to work in the USA
- Physical Demands: Must be able to lift and carry up to 50 pounds. This role requires the ability to walk and stand for extended periods of time, as well as the ability to crouch, kneel, and bend to access office equipment and filing systems.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
- Competitive compensation: $21.50/hour
- Shift differential compensation is available for those that are bilingual in Spanish/English
- Equity options
- 401k savings program
- Parking and transit assistance for downtown Denver Office
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
- Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
- Velocity. We’re intentional about where we’re going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.
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What We Do
Caribou is an auto fintech platform dedicated to saving customers an average of over $100 a month on their car payments. Headquartered in Washington, DC, Caribou offers auto loan refinancing and auto insurance through a seamless and transparent process, leveraging partnerships with trusted lenders and insurance providers to bring customers great rates and lower monthly payments. Caribou was incubated by QED Investors, and is backed by Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures, CMFG Ventures, FireBolt Ventures, Gaingels, and others.
Why Work With Us
We come from all walks of life and are joined together by our shared values, which guide our work. This helps us improve life for our customers, our communities and our team members. We: - See people as people - Take care of each other - Commit to the mission - Move quickly and bravely - Get better every day - Seek truth
