Client & Stakeholder Communication
- Serve as the primary point of contact for clients through CLP, ensuring clear, timely communication.
- Manage client expectations and provide updates on project progress, risks, and deliverables.
- Communicate creative details, tool issues, and workflow concerns to internal teams and clients.
Project Ownership & Execution
- Act as Project Owner, overseeing end‑to‑end execution of assigned projects.
- Create and maintain project schedules, ensuring alignment with client deadlines and internal capacity.
- Monitor and manage project milestones to ensure timely delivery.
Project Tracking & Systems Management
- Track project status across Iyuno and Netflix platforms, including Grand Bazaar, Backlot, and CLP.
- Manage delivery rejections in Backlot and coordinate asset QC resolutions.
- Maintain accurate project documentation and status reports.
Guideline & Documentation Management
- Update internal guidelines, manuals, and documentation based on changes in Netflix Partner Help Center or other client communications.
- Ensure teams are informed of workflow updates and new requirements.
Financial & Administrative Responsibilities
- Handle client invoicing, including submitting final bids in Grand Bazaar and RTIs in Atlas.
- Manage client purchase orders and ensure alignment with project scope and billing.
- Provide input for client reporting and internal financial tracking.
Risk Management & Escalation
- Identify project risks and escalate issues to Team Leads and Production as needed.
- Support problem‑solving efforts to maintain project quality and timelines.
Reporting & Approvals
- Prepare and deliver project status reports for internal and client review.
- Manage client cost approvals and ensure proper documentation.
Skills Required
- Project ownership and end-to-end project management
- Primary client and stakeholder communication through CLP
- Familiarity with Iyuno and Netflix platforms (Grand Bazaar, Backlot, CLP)
- Manage delivery rejections and coordinate asset QC resolutions
- Handle client invoicing, submit final bids in Grand Bazaar and RTIs in Atlas, manage purchase orders
- Maintain and update internal guidelines and documentation per Netflix Partner Help Center changes
- Prepare project status reports and manage client cost approvals
- Identify project risks and escalate to team leads and production
What We Do
Iyuno (iyuno.com) is the global media and entertainment industry’s leading localization service provider. As a trusted partner to the world’s most recognized entertainment studios, streaming platforms and creators, it offers end-to-end localization services – from dubbing, subtitling and access services to media management, transformation and distribution services – in over 100 languages for every type of content distribution platform. The company's 75-year collective legacy is unmatched in operational expertise, scale, capacity and breadth of services. Leveraging the best in breed creative and technical talent, state-of-the-art facilities and next generation technologies, the company now boasts the largest global footprint with 67 offices in 34 countries. The company’s scale and customer-centric approach is focused on its mission of connecting content, connecting people. For more information, follow @IyunoHQ and #WeAreIyuno across social platforms.
