We are hiring a Tier 2 Windows Engineer to work onsite in Westbury, Long Island. This is a full-time position ideal for someone with strong Windows support experience who enjoys hands-on technical work and problem-solving in a fast-paced environment.
Responsibilities:
- Provide Tier 2 support for Windows 10/11 and Windows Server (2016/2019/2022)
- Troubleshoot desktop, server, and network issues
- Manage Active Directory, Group Policy, file/print services
- Administer Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
- Support endpoint security tools and maintain system compliance
- Collaborate with Tier 1 and Tier 3 support as needed
- Document all work in a ticketing system
- Communicate effectively with both technical and non-technical users
Requirements
- 3+ years of experience in a Windows support or systems administration role
- Proficiency with Microsoft 365, Active Directory, and core networking (TCP/IP, DNS, DHCP)
- Experience with remote support tools and system imaging
- Strong communication, organization, and troubleshooting skills
- Must be punctual, professional, and able to work onsite daily in Westbury, NY
- 4 days (32 hours) a week of work, including evenings and weekends and occasional vacation coverage
- Reliable transportation is required
Preferred Qualifications:
- Microsoft certifications (e.g., MCSA, AZ-104, MS-900)
- Experience with Hyper-V or VMware
- Familiarity with Network monitoring and remote access tools
Benefits
Full benefits package including:
- $42/Hour + overtime pay
- Medical, dental, and vision insurance
- Retirement plan
- Paid time off and holidays
- Certification reimbursement and professional development
- Contract engagement terms available at a higher rate of pay.
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What We Do
Bit by Bit is a Full Service IT Company. Tech Savvy. Business Smart. since 1987 We provide a wide range of technology products and services and business solutions to companies and organizations of all sizes across a variety of markets. We have specialized expertise in managed services, outsourced IT, Cloud solutions, hosted applications, document delivery and fax solutions, document management, data capture and forms processing solutions, workflow and business process management, collaboration solutions, application development, custom programming, website design, web application services, web experience management, web content management, social community platforms and digital marketing systems. We work with best of breed and industry leading software, hardware and platform providers and take the time to understand our clients specific needs and individual business requirements in order to tailor a solution and implement technology that will increase efficiency and productivity with extremely reliable performance and measurable ROI results. Our technical services and support professionals are experienced, trained and certified technologists, engineers, programmers and developers with a track record of delivering a high level of customer service. We pride ourselves on rapid response times and timely resolution and efficient completion of projects as promised and on budget. What differentiates us is is that we take time to listen and learn and understand the real business needs of our clients. It is not just the technology, but what the proper use of technology can do for you. We work together with you to help you navigate the constantly evolving world of technology and we have the expertise to determine the right path for your business. We value the long term relationships we have with our customers and work hard to continue to earn their trust. We focus on results - our reputation and your success depends on it.
