Tier 2 Support Analyst Intern
Internal Job Title: Tier 2 Support Analyst Intern
Reports to: VP, Customer Support
FSLA Status: Non-Exempt, Hourly
Location: United States, Remote (Candidates must currently reside in the United States and be authorized to work here. We are unable to consider applicants located outside the U.S. or candidates who would require current or future sponsorship at this time.)
Anticipated hours: Flexible 30-40hrs/wk
This is a 12 week internship starting May 26, 2026 and concluding on August 14, 2026. Candidates must be currently enrolled in an accredited degree program with a graduation date after August of 2026 to be considered.
Position Title: Tier 2 Support Analyst Intern
Summary
Are you passionate about problem-solving and delivering top-notch customer support? As a Tier Two Support Analyst Intern, you’ll play a key role in supporting customers who rely on our agriculture retail and agronomy software. You’ll help users navigate both administrative and technical needs, troubleshoot issues, and provide expert guidance to ensure they get the most value from our tools.
In addition to day-to-day support, you’ll also have the opportunity to contribute to exciting special projects that directly impact our team and the growers, retailers, and agronomy professionals we serve. If you thrive in a fast-paced environment and enjoy tackling complex challenges, this is the perfect opportunity for you!
Key Responsibilities
- Salesforce reporting
- Knowledge item creation
- Customer support portal assistance
- Participate in other assigned tasks and projects as well.
What competencies can you expect to receive/improve?
- Understanding of, and hands-on experience, with Ever.Ag’s key software solutions
- Understanding of key aspects related to the dairy supply chain
- Hands-on experience with Salesforce.com’s Support Cloud solution
Qualifications
- Pursuit of Bachelor’s Degree in agricultural or agtech related disciplines
- Experience with MS-Office
- Previous experience in some type of direct customer-facing job
- Some knowledge/experience using remote access, networking, troubleshooting tech (hardware or software), SQL, etc. preferred
About the team:
Ever.Ag’s Tier 2 Support Team is focused on deep dive triage and content management. Focusing on ways to provide info through the feedback loop and case deflection by analysis of data. We pride ourselves on achieving exceptionally high levels of customer satisfaction, ensuring that Ever.Ag’s solutions provide tremendous ROI for our customers.
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